BUSINESS

People, Organisations and Management

People, Organisations and Management

Self estrangement

Self-alienation is both a sense, to be they become alien to the feeling of a isolation, on the other hand there is an objective term for man from himself or from his species-being (Marx). Self-alienation in general assumed a human relationship in which people themselves can be a stranger, which they thus appear to be other than they are.

This can happen only if they refer twice in this relationship and perceive and, therefore, is twice the outside cannot see in the form of their internal reasons. Therefore perceive and, therefore, not externally in the form of their internal reasons can recognize. They must have quarreled in their relationship to be perceived as other people may have, in their interpersonal relations, to admit other than they perceive themselves, as someone feel the feeling they cannot, and there are as someone they cannot really feel.

Call centers

Perhaps the most important function of call-center - is to respond to customer questions and providing information on their demand for services and products of a company. However, this is usually not limited to the tasks assigned to the call-center operators. Quite often, the call-center operators are involved in advertising campaigns and marketing research. Also features some call-centers are directly connected with the occupation of the company. For example, for companies that sell products online and by phone and delivers all over Russia, call-center is an essential element. Liability of officers of the above call-centers, since they need to write error-free coordinates of the customer and product names that he orders.

Also, call-centers of large companies from time to time to temporarily perform the functions established "hot lines", the need for the creation of which exists at the output of a new product during the campaign or if you have any social problems. Call-center functions may be different from the connection with the employees of the enterprise and minimal consultation to direct involvement in promoting the product and its marketing (Granered, 2005, pp. 91).

Job enrichment

The redesign of work is the combination of Activities that constitutes to complete job. Job enrichment is the constant replacement of the most simple and elementary charge for more complex tasks, conditions that provide challenge and satisfaction, so that in this way the employee can continue their individual growth. Thus, the enrichment of tasks depends on the development of each individual and should be in accordance with their personal characteristics. The enrichment of tasks can be vertical (elimination of simple and basic tasks, and adding more complex tasks) or horizontally (elimination of certain activities related tasks and addition of other different, but at the same level of difficulty).

The enrichment of tasks Brings highly undesirable effects and Desirable: such as motivation and Increased Productivity, Reduced absenteeism and staff turnover Reduced. However, we also noted a number of undesirable effects such as increased anxiety over the constant confrontation with new and different tasks, feelings of exploitation, when the company does not accompany ...