CROSS-CULTURAL TRAINING EXPATRIATE IN WYNNMACAU HOTEL

Cross-Cultural Training Expatriate in WynnMacau hotel

Abstract

The purpose of this study is to examine the perceptions that the expatriates have on what personal characteristics a good expatriate should possess as well as their view on cross- cultural training (CCT). The study was conducted on WynnMacau hotel of expatriates who took part in some form of CCT when preparing for the assignment abroad and those who did not. The results show that some of the views are shared by the respondents of WynnMacau hotel. However, there are some difference in the way WynnMacau hotel think, which might depend on the fact that the WynnMacau hotel focus on different factors regarding the view on what features are important for an expatriate to have and how s/he should be prepared for the job. The three main conclusions of this study is that expatriates need to be motivated, willing and able to adjust and flexible to better acclimate themselves to new situations and environments; the family should be incorporated in the training to improve the chances of success; finally, CCT is perceived by the respondents as a good tool for expatriates going on assignment. This study can be seen as an introduction to more detailed studies on the effectiveness of CCT and decrease of expatriate failure.

Table of Content

TABLE OF CONTENT3

CHAPTER 1: INTRODUCTION4

Overview4

Problem background5

Problem Formulation9

Purpose10

Research Question10

CHAPTER 2: LITERATURE REVIEW12

Cross-Cultural Training12

Expatriate Adjustment13

Cross-Cultural Adjustment15

Self-Efficacy And Cross-Cultural Adjustment17

WynnMacau hotel Context22

CHAPTER 3: RESEARCH METHODOLOGY24

Theoretical method24

Subject Choice And Preconceptions24

Scientific Ideal25

Scientific Approach26

Research Method27

Practical Method29

Selection Of Respondents29

Gathering The Data30

Primary And Secondary Sources31

CHAPTER 4: RESULT AND ANALYSIS34

Background information34

Introduction of the untrained respondents (employees A)35

Expatilate failure38

Obstacles39

Introduction of the trained respondents (employees B)40

Obstacles43

CHAPTER 5: DISCUSSION AND CONCLUSIONS44

Comparing employees A and employees B44

Skills Of A Good Expatriate44

The Selection Process46

Expatriate Training47

Expatriate Failure48

Major Obstacles On Assignments Abroad49

Conclusions50

Suggestions for future research52

REFERENCES53

APPENDIX58

CHAPTER 1: INTRODUCTION

Overview

This chapter will be an introduction to provide readers with understanding of our preconceptions and opinions about culture and cross-cultural training (CCT). Moreover, the chapter will also help to familiarise the reader with these subjects.

With the increasing globalisation that has constantly developed during the last decades, companies have to face new challenges in order to stay competitive and adjust themselves to the changing global market. The proceeding globalisation has made companies expand their organizations across country borders and create new business units in a multicultural setting. Companies become multinational, and at the same time multicultural and culture is a very important part of the interaction between people from different countries.

This means that people from different cultures have different patterns of behaviour, beliefs and of viewing the world. Therefore, cross-cultural problems can arise when a person with one cultural background tries to interact with a person from another cultural background.5 What is more is that cultures are not bound to a country, but can exist across countries and there can also be multiple cultures within a country.6 These issues are also connected to the problems an employee can encounter when relocating to another country to work as an ...