E-MAIL

The E-Mail Crunch: Case Analysis

[Name of the Institute]The E-Mail Crunch: Case Analysis

The Problem

The underlying issue in this case is the lack of communication process between sales representatives and secretaries. The miscommunication is due to the fact that sales representatives are not aware of the importance of e-mail communication and lack of process means that there is no clear process of communication between sale reps and secretaries.

Solution to the Problem

The solution to the problem lies in improving the articulating a clear communication process which would state that secretaries use e-mail communication tools in order to interact with sales representatives and there it ...