Effective Implementation of Organisational Change at Sonangol Ltd - A Case Study of its Administrative and Finance Departments

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ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.

DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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ABSTRACT

In the present era one of the most discussed, analyzed and written about concept has been change management, and the topics related to change management: resistance to change management. The literal definition of change is to make something different. One can cause something to change, or one can bring change upon one's self. In an organization change is always seen as multifariously which is explained as creating differentiation in comparison of something with its earlier state, it can also by term as transforming something into completely new face with new ideology and which occurs in business as an prospect function. Similarly there are many definitions of change management but the most suitable definition of change management is adopting corporate, structures, strategies, technologies and procedures to deal with changes in external conditions and the business setting. Sonangol ltd is a UK based subsidiary of the Angolan National oil company, Sonangol E.P. Concerned with its growing volume of paperwork (and other sustainability considerations) it introduced the Therefore system, an electronic document storage solution, which allows for an automated office and a reduction in physical paperwork. This study will look into what leaders and managers at Sonangol Ltd can or need to do in order to improve the change process? (i.e. From current archiving system to the electronic data storage solution). The objective of this study is to identify ways in which managers/leaders can help the change process from one system to another, with a view to aid future change processes at Sonangol LTD or Sonangol E.P. and its subsidiaries. Literature review will seek to explain if different leadership styles are needed to attain different results, and how the leaders can implement change and manage the transition process.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background, rationale and objectives1

Theoretical framework2

Problem statement2

Research question3

Literature Review4

Leadership Challenge in the Organization6

Suggestions for overcoming the challenge8

Driver and restrainers of change11

Change management model14

Step 1: "Defrost"16

Impact of Change on the performance of people when change is imposed within the workplace18

Commitment and change19

The Origins of Change Theory23

Emergent Pragmatic Approach24

Whole Systems Approach25

Search conference / participative design25

The Pace of Organizational Change28

McCann's three Types of Change30

Planned Change and Emergent Change32

CHAPTER 3: METHODOLOGY34

Case study (Sonangol Ltd)35

Theoretical background35

Reliability/Dependability36

Validity37

Pros and cons of chosen methodology40

Limitations and bias41

Role of the Researcher42

Statement of Researcher Bias43

CHAPTER 4: DISCUSSION44

Descriptive analysis45

Table 1: (n: 60)46

Table 246

Deep approach course50

CHAPTER 5: CONCLUSION & RECOMMENDATIONS60

Future research and ...