[Effects of Ethics on Performance of Employees at Pearl Continental Hotel Pakistan]

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Table of Contents

CHAPTER 1: INTRODUCTION1

Background of the study1

Problem Statement1

Purpose of the Study1

Rationale of the Study2

Aims and Objectives2

Research Questions2

Scope and Significance of the Study3

Reliability and Validity3

Ethical Concerns3

CHAPTER 2: LITERATURE REVIEW4

Theoretical Framework4

Measuring Performance4

Business Ethics4

Performance Appraisals5

Ethics and Performance Appraisals5

CHAPTER 3: METHODOLOGY7

Design of the Study7

Research Variables7

Population and Sample7

Instrumentation8

Data Collection Procedures8

Data Analysis8

REFERENCES10

APPENDIX - A15

APPENDIX - B16

APPENDIX - C22

CHAPTER 1: INTRODUCTION

Background of the study

The study of ethics can be divided into two main categories, theoretical ethics and normative ethics (Antunes, 2008, 14). Performance appraisals measure employees on things such as productivity, communication, and teamwork, but currently fail to measure things such as trustworthiness, reliability, and responsibility. In order to develop a foundation on which to base this study, the review of the literature is divided into three parts: ethics-historical background, business ethics, and performance appraisals (Alderfer, 2002, 44).

Problem Statement

Hotels and other firms in hospitality industry, in recent times, have all suffered from people making poor choices when confronted with an ethical dilemma. Adhering to ethical standards, according to the media, is at an all time low in Pakistan today.

Purpose of the Study

The purpose of this study is to determine if it is appropriate to incorporate ethics in a business performance appraisal, whether it is apparent how ethics can be assessed in a performance appraisal, and whether incorporating ethics into performance appraisals is useful in evaluating an employee's performance.

Rationale of the Study

Ethics is a key concept in management, yet it's Meaning is Reduced to signify just goodwill. Ethics must be an important part of management, as companies should take actions based on objective and conclusive principles. Activities related to ethics Should Be included in all areas of the company (White, 2008, 29).

Aims and Objectives

The aims and objectives of this study will be

To highlight the importance of corporate ethics within an organisation

To elaborate the factors influencing an employee's performance

To discuss the link between ethical practices and their influence on employees' productivity in the context of Pakistan's hospitality industry, with a particular focus on Pearl Continental Hotel.

Research Questions

Following research questions will be included in this study

RQ1: How trustworthiness can be assessed in the performance appraisal for PC employees?

RQ2: Is responsibility a major factor in measuring performance of employees working in Pearl Continental Hotel, Pakistan?

RQ3: Is incorporating fairness into a performance appraisal useful in evaluating performance of PC's employees?

Scope and Significance of the Study

This study is significant because of the fact that it is one of few researches that highlight a connection between ethics and performance management of employees. This study solely focuses on Pakistan's hotel industry; that is why the scope of this study is very limited. Only employees working at Pearl Continental Hotel in Karachi Pakistan were selected, due to shortage of time therefore, employees of PC, working in any other city inside or outside Pakistan, were considered ineligible to participate in the survey.

Reliability and Validity

The sources and data that will be used in this particular study are reliable and valid to the ...