Employee Retention

Employee Retention

Introduction

Employee retention is a main concern in today's call center as the need to keep costs in control increases. Consistent agent turnover rates and the costs associated with this, are plaguing the industry and forcing companies to look for ways to improve this trend. Call center furniture can play a significant role in meeting the goal to improve employee retention, because the way a call center is designed can support how much attention agents keep on the job, how easily they're able to do their jobs, and offers overall productivity and satisfaction within the demanding, sometimes stressful call center.

By creating a workplace that is visually appealing, employees will be more empowered to collaborate. And with performance rates up, and costs down, agents and call centers are able to pull ahead in the competitive marketplace. Proper design and implementation of furniture in the call center fosters improved communications and teamwork so agents can work together. By allowing agents to feel as though they're part of a team and a supportive environment that works together toward their goals, turnover rates can disappear. Call centers that include furniture design setups with ergonomic support are also key in reducing turnover rates. A setup that promotes comfort and safety helps agents do their jobs better and stay healthy, so absenteeism due to health aliments, doesn't have to occur.

Analysis

Fundamental changes are taking place in the work force and the workplace that promise to radically alter the way companies relate to their employees. Hiring and retaining good employees have become the chief concerns of nearly every company in every industry. Companies that understand what their employees want and need in the workplace and make a strategic decision to proactively fulfill those needs will become the dominant players in their respective markets. The fierce competition for qualified workers results from a number of workplace trends, including:

A robust economy

Shift in how people view their careers

Changes in the unspoken "contract" between employer and employee

Corporate cocooning

A new generation of workers

Changes in social mores

Life balance

Concurrent with these trends, the emerging work force is developing very different attitudes about their role the workplace. Today's employees place a high priority on the following:

Family orientation

Quality of life issues

Autonomy

To hold onto your people, you have to work counter to prevailing trends causing the job churning. Smart employers make it a strategic initiative to understand what their people want and need -- then give it to them.Retention Strategies

This is not an exhaustive list, one can add or delete any of the below mentioned strategies. Secondly, the need of the hour is to have "right basics". Every individual is different, his needs are different, and his emotions, his problems are different. So, dear HR-Professionals…sit down and concentrate on your basics. I have classified retention strategies into two parts: Main and Ancillary. Main retention strategies

This is not an exhaustive list, one can add or delete any of the below mentioned ...