Impact of Job Satisfaction & Commitment on Employee Turnover

By

ACKNOWLEDGEMENT

I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.

DECLARATION

I adjudge that the entire content of this dissertation is entirely my own work; the content used in this dissertation has not been submitted before in any educational institution and represents my own opinion.

Signed __________________ Date _________________

ABSTRACT

In this research study, the researcher tries to explore the job satisfaction and commitment impact on employee turnover. In this research study the employees of holiday inn were asked to fill the questionnaire and checked at what extent the holiday inn is providing job satisfaction to their employees and what is the result on the employee turnover. The mixed methodology has been used for analyzing and collecting the data. By analyzing it has been proved that holiday inn is providing job satisfaction to their employee that is why the employee turnover is high.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background of Stratford-upon-Avon1

Background of Holiday Inn Stratford-upon-Avon2

Problem Statement4

Aims and Objectives4

Aim4

Objective4

Research Questions5

Rational5

Layout of the Study6

CHAPTER 2: LITERATURE REVIEW8

Organizational Culture8

Functions of Organization8

Elements of organizational culture:9

Organisational Culture and Empowerment10

Job satisfaction and commitment11

Withdrawal cognition and turnover11

Job satisfaction to withdrawal cognition11

Organisation commitment to withdrawal cognition12

Withdrawal cognition to turnover12

CHAPTER 3: METHODOLOGY13

Introduction13

Research Design13

Research Method and Design Appropriateness14

Mixed Methodology15

Secondary Research Methods15

Primary Research Methods16

Quantitative and Qualitative Research Methods18

Target Population and Sample Size21

Instrument21

Literature Search22

Reliability of Sources22

Research Validity23

Research Ethics24

Limitation of the Research25

Keywords Used26

CHAPTER 4: ANALYSIS AND DISCUSSION27

Introduction27

Descriptive analysis of literature review27

Organizational culture of holiday inn Stratford upon Avon27

Holiday inn Stratford upon Avon employees' job satisfaction and motivation28

Organizational cultures affect employees29

Descriptive analysis of questionnaire30

CHAPTER 5: CONCLUSION AND RECOMMENDATION45

Recommendations46

REFERENCES47

APPENDIX50

CHAPTER 1: INTRODUCTION

The hotel industry did not escape the effects of the global economic downturn in 2008. Tough economic time has spawned a fundamental change in the way the hotel industry operates. Department managers of the hotel industry had come up with different kinds of ways to cut down hotel operation expense or even reduce the rack rate to attract customer. As an analysis from the Mintel report (2009), “Unlike many of the sectors in the travel market, budget hotels find themselves well placed to face down the recession.”

UK is the host for 2012 Olympic and Paralympics Games, which take place across the UK presenting an unparalleled opportunity to boost the UK hospitality industry around the game period. According to Gerrard (2011), “The UK is expecting about 900,000 visitors helping to generate £2.1 billion worth of gains to the tourism and hospitality industries.” Garner (2006) suggested that “to take advantage of these opportunities, there are a whole series of challenges for hospitality operators to address in areas such as skills, marketing and increased volumes.”

As the competition within the hotel industry is becoming more critical nowadays. It is important that the hotel management can identify the company's competitive advantage in order to maximise the benefit from the game and successfully outperform in the competitive economic environment.

Background of Stratford-upon-Avon

Stratford-Upon-Avon is one the most popular travel destination in the ...