LAND AND PROPERTY INFORMATION

Land and Property Information: Is it really that hard to keep customers happy?



Executive Summary

In this study, we try to explore the concept of Land and Property Information in a holistic context. The main focus of the research is on Land and Property Information and its relation to keep customers happy. The research also analyses many aspects of Land and Property Information and its brief history, environment, their service description.

TABLE OF CONTENTS

Executive Summaryii

Introduction1

Brief History1

Activities2

Evaluation of Service/Products Delivery2

Macro Environment3

Service Description4

LPI's Competitive Advantage5

Land titling and ownership7

Valuation8

Customer Satisfaction and LPI9

Performance measurement of LPI10

Conclusion14

References15

Land and Property Information: Is it really that hard to keep customers happy?

Introduction

The New South Wales Land and Property Information, a division of the Department of Finance and Services in the Government of New South Wales, is responsible for land titles, property information, valuation, surveying, and mapping and spatial information in New South Wales. The division is led by its General Manager, currently Des Mooney, who reports to the Director General of the Department of Finance and Services, currently Michael Coutts-Trotter. Both the General Manager for Land and Property Information and the Director General of the Department report to the Minister for Finance and Services, currently the Honourable Greg Pearce MLC, who is also the Minister for the Illawarra.

Brief History

Previously known as the Land and Property Management Authority, the organisation had broader responsibilities including the above activates plus the management of certain government-owned land, the maintenance of recreational and visitor facilities, such as State Parks, Great North Walk and The Hume and Hovell Walking Track. However, on 1 April 2011, the Authority was abolished and some of its functions merged into the Department of Finance and Services, with operational divisions created including Land and Property Information, and the State Property Authority. The Authority's previous functions within the Office of Rural Affairs, Crown Lands, and the Soil Conservation Service were transferred to the Department of Trade and Investment, Regional Infrastructure and Services and Department of Primary Industries (Leonard. 2001).

Activities

Land and Property Information achieves its aims by maintaining a secure, efficient and guaranteed system of land ownership and registry; collection, collation, and integration of property information to assist with land management, conveyancing, property development, investment, local planning, state economic and social development and historical research; maintaining impartial and transparent valuation services to assist local and state government to determine rates and land taxes; implementation and monitoring standards for the survey industry to provide certainty and confidence when establishing property locations, boundaries and the construction of public infrastructure; and converts the wealth of land data it collects into a comprehensive and authoritative range of online and hard copy mapping products and services. The division is responsible for the Geographical Names Board of New South Wales and the New South Wales Board of Surveying and Spatial Information.

Evaluation of Service/Products Delivery

In this regard, in the late 1990s in New South Wales at the Department of Information Technology and Management (Land Administration) was created by the State self-supporting enterprise land and property ...