LEARNING ORGANIZATION

Learning Organization - Qualities and Benefits

Learning Organization - Qualities and Benefits

Introduction

Glass Innovations is a US based company and is involved in the manufacturing of manufactured plate glass products. The company uses the abrasive blasting technique at a very high pressure for the manufacturing of glass for both its consumer and business customers. Hence, the glass made by the company is used in residential as well as commercial projects. The main focus of the company products is on functionality and premium design. It specializes in frameless shower glassware.

The company provides numerous services to its valued customers. These include Deep Carve, Surface Etch, On-site Blasting Service, Paint on Glass, Plate Grooves/Finger Pulls, Shelving, Glass Awnings, Shower Doors/Enclosures, Interior Signage, Exterior Signage, Glass Handrails, and Lawn/Garden Sculpture.

The mission statement

The mission of the company is to focus on innovation. The company has always come up with designs that are not only unique but also handcraft. The company is dedicated to utilizing its knowledge, resources and craftsmanship to bring each individual's custom glass project to reality. It operates its business on the principles of honesty, trustworthiness and quality; giving each customer personal service and the attention to detail they deserve to create an innovative and embellished beautiful environment.

Move to a learning organization

In the case of Glass Innovations, we can see that the company has been facing issues in maintaining quality. It is very important for a company to provide its customers with consistent quality products. If the company fails on the part of product quality then it means that the company will lose on the customer lifetime value. Hence, there is a need for every business to maintain the product quality through total quality management. Maintaining of quality requires assessing the current quality of the company products and then deciding if this quality has to be maintained or it has to be improved. Hence, the management of quality starts with the assessment of the quality in respect to a standard. This standard can be the quality of a competing product which has been doing very well in the market and the quality standards as set by the major players in the industry. In case of Glass Innovations, the standard of quality that has to follow is one set by the industry itself. There are many quality requirements from the field. One of the key quality requirements is container bursting strength in pounds per square inch. There are various units of pressure such as bar, technical atmosphere, pascal, torr, standard atmosphere and pound per square inch. In the US, pounds per square inch is still the unit of pressure. This has become a problem for the players in the industry. The conformance to the quality requirement is not easy and maintaining it for consistency is also an issue.

Another major problem faced by Glass Innovations is the fact that it has not employed any statistical methods to monitor product quality. The standard that it is currently using shows that a representative sample of production ...