MANAGEMENT SYSTEM MODEL ~

Management system Model ~

Table of Contents

Introduction2

International Organization for Standardization3

ISO 90014

Overview4

Purposes of Using ISO 90015

Customer Satisfaction5

Enhancing Company Performance6

Developing Best Practices6

Making Stable Processes7

Auditing a Company System7

Meeting the Needs of the Customers and Company7

EFQM8

Nine Criteria9

Fundamental Concept10

Adding Value for Customers10

Creating a Sustainable Future10

Developing Organizational Capability11

Managing with Agility11

Succeeding through the Talent of People11

Sustaining Outstanding Results11

Comparison of the Quality Management Models12

EFQM and ISO 900113

Quality Management System14

Direct benefits: decision making14

Indirect benefits: operational performance15

Recommendation16

Conclusion17

Management System Model

Introduction

The Quality Management Models is used to assure the quality of the products to ensure complete customer satisfaction. In today's era we need to have a more strategic implementation of the quality management models. The increasing competition in the global marketplace has forced the manufacturing firms to make and produce products of the highest possible quality. Many manufacturing firms in the present times are gaining competitive edge and competitive advantage over other firms through the use of the systems and models that help them in making quality products. The main things that can be catered through the use of a system and model are the management of supply chain, which includes the procurement, the manufacturing process and then the delivery system (Isaksson, 2006, 632). All this can be managed efficiently and effectively through a quality management model. The system will also be helpful in enabling the improvement process in all these areas. There is a very strong need in every firm for the quality management system that is works in a systematic way (Joiner, 2006, 618). This means that from the product quality to customer satisfaction, every step should be monitored and controlled through a proper operating system. This will ensure that the evaluation of every step is done very carefully and in a very controlled manner. This means that all the processes in the quality management system are separately checked and evaluated. This will be helpful in developing recommendations for all the departments on a one to one basis.

The standards that we will be evaluating for our manufacturing firm will be ISO 9001 and ISO 140001 and EFQM. After the analysis on these types of management systems, we will decide on what type of management information system is going to be implemented.

An overview of above mentioned standards of quality management is done in the following paragraphs.

International Organization for Standardization

ISO (International Organization for Standardization) is the lead developer in the world of International Standards. These International standards provide products, services and good practices, with state of the art measures and framework to be implemented in order to help the industry in becoming more efficient and effective. These specifications are provided by ISO, which is an International body of framework development. Thus, its standards are for the global market and they are helpful in removing barriers and obstructions in the way of International trade.

ISO was founded in 1947 and has published more than 19000 International standards since that time. These International standards developed by ISO have covered various topics and have catered to the needs of the various ...