Mentoring Program in Banking of America

Mentoring Program in Banking of America

Introduction

Business strategy for growth and strategic positioning we have restructured our sales team and organization staffing to accommodate the required changes for growth. Banking of America will provide complete services and solutions and make the solutions and services safe for the customer, employees, and public. To accomplish the organizational goals Banking of America will be focusing on developing a comprehensive organizational and individualized training program for the employees who have been selected to lead the strategic objectives. The management team has identified the training and mentoring needs, training and mentoring program objectives, performance standards, and alternative venues.

Banking of America is using the three phase instructional model for training. Using the three phase model Banking of America managers and human resources have successfully taken inventory of the current skill level of the new sales team through the assessment phase. Understanding the current skills, gaps and areas for improvement allowed us to develop and create a training plan that will be aligned with the strategic direction. By developing, understanding, and using the evaluation phase, we will be able to modify training, understand the areas for improvement, provide a continual stream of communication, and provide information on what specific training activities have occurred as a result of the training program

Training and Mentoring in Banking of America managers

Bank of America will use three methods to train and mentor the new sales group as a team and to meet individual needs. We will present the information through lectures, conferences, interactive multimedia, Internet, and intranet. Simulation methods will include behavior modeling, role playing, business simulations, and case studies. On-the-job training will be the ideal method for orientation, on job coaching learning of new systems, and on-job-coaching for performance management.

The first on-job-training activity for the group will be orientation to become familiar with each other and the new strategic goals. A combination of the three training methods described above will be used throughout the training phase. According to Cascio (2005) training can be costly and so it is important that the entire organization understands the company standards, policies, expectations, expected behavior, job requirements, technical and physical requirements, benefits, compensation, and pay. Team orientation will set the stage for the activities and training to follow.

Banking of America new strategic direction requires that the team represents a well balanced multi-functional team to provide the customers with full cleaning services that will provide current and up-to-date streamline solutions for safety, compliance, and training. The team is also tasked to develop and maintain exceptional customer service relations and at the same time achieve the initial 40% increase.

The selection of the new sales team is based on demonstrated performance, skills and understanding of the organizations products and ability to achieve set goals. The team consists of three Banking of America managers and three Banking of America sale representatives. We believe that the team is in balance with experience, leadership qualities, achievements, understanding of the products, services and training capabilities in their ...