PERFORMANCE MANAGEMENT AND APPRAISAL SYSTEM

Performance Management and Appraisal System

Performance Management and Appraisal System

Introduction

This paper intends to establish a performance management and appraisal system for a Call Centre Company named Callum and Wait. C & W have previously not really used a consistent appraisal system; however, they now realize one is needed. The workers suffer from high levels of stress, and recently went on strike about pay. Because of this, all workers are rotated every 3 months to a different utility and from sales support and complaints. The teams of workers are therefore broken up every 3 months. The purpose ...