RISK AND COMPLIANCE EVALUATION

Risk and Compliance Evaluation

Risk and Compliance Evaluation

OpenCRM's Software as a Service (SaaS) or cloud based "CRM plus" solution covers more than just customer relationship management and sales force automation. It includes order processing, issue management and stock, giving you direct access to your customer, supplier, and business partner information 24 hours a day, 7 days a week. You can update and view your data from any computer with an Internet connection, in your office, at home, at one of your clients', or suppliers' or partners' premises, or even when you are away abroad.

OpenCRM empowers the sales team, executives, and management with sophisticated sales force automation functions including lead generation and qualification, sales pipeline analysis, opportunity analysis, competitor analysis, sales forecasting, quota management, sales reports, dashboards and other useful metrics. These give the business an opportunity to completely focus on the customer life-cycle from lead generation to acquisition to conversion, and then retention and loyalty.

It provides customer support & service management (Help Desk) to handle cases or tickets, and provide solutions to frequently asked questions. It provides email notifications and activity tracking.

OpenCRM handles sales and purchase order processing. The product database can record stock, price books and multi-currency. Projects can track activities, or hold associated documents.

The system can be integrated to Outlook to synchronise Contacts, Tasks and Appointments. You can configure a customer portal, so that you can provide customers and partners security controlled direct access to your systems for self service applications.

Companies are increasingly adopting software-as-a-service or “cloud”-based CRM solutions, as they continue to discover the many advantages today's cloud-based systems have over on-premises systems.

According to a November report from Gartner (News - Alert), the migration to SaaS or cloud-based CRM solutions won't be abating anytime soon: The firm's report, “Market Trends: Software as a Service, Worldwide, 2008-2013, Update,” estimates that the global software-as-a-service revenue will reach $7.5 billion in 2009, a 17.7 percent increase from 2008 revenue of $6.4 billion. The report predicts theSaaS ( News - Alert) market will show consistent growth through 2013, when worldwide SaaS revenue will total more than $14 billion for the enterprise application markets.



The report finds that the CRM solutions market had the second largest amount of SaaS revenue across market segments, generating $2.3 billion in 2009, up from $1.9 billion in 2008. The Enterprise Resource Planning (ERP) market also saw impressive growth, considering the recession, ...