ROOMS DIVISION OPERATIONS ASSIGNMENT

Rooms Division Operations Assignment

Rooms Division Operations Assignment

Range of Accommodation & Receptions

Bed & Breakfast

A Bed and Breakfast (B&B) is the private home in which guests can be accommodated at night in private bedrooms (which may or may not have private bathrooms).

The owner or manager lives in house or on property. The public areas of house, such as kitchen and lounge have either limited access for guests, or are shared with host family to some degree.

Breakfast is included in price (generally either continental or full-English). Other meals may be available by arrangement (Albino 2008).

Backpacker Hostel

A hostel (or backpacker) establishment is aimed at budget traveler and generally attracts the younger clientele.

Bedrooms are in the dormitory style (shared) and bathrooms are shared, although private bedrooms may be available.

Light meals may be available in addition to room rate.

Boutique Hotel

A boutique hotel is the 5 star establishment providing all features and facilities of the normal hotel, in the unique and exclusive style.

These properties are generally small, feature top class service and are marketed to affluent.

Guest House

A guesthouse is generally the private home which has been converted for dedicated and exclusive use of guest accommodation.

The public areas of establishment are for exclusive use of guests. The owner or manager either lives off-site, or in an entirely separate area within property.

A Guesthouse offers the wider range of services than the B&B, and usually caters for all meals.

Hotel

A hotel is generally largest of all accommodation types.

There is typically the common reception area, and rooms generally open directly onto the hallway.

The on-site restaurant and other facilities are more accessible to public than other accommodation types.

A wide range of guest services is available, such as room service.

Lodge

A lodge is an accommodation facility which is located and designed to optimize feeling of being closely in touch with nature.

The building style should feature natural materials and coloring such as wood, stone and thatch.

An outdoor experience should be offered at lodge, such as guided walks, game drives etc.

Private Home

A private home not dedicated for full time occupation of guests, but is the private house or apartment which is temporarily available for rental, often during peak tourism seasons.

Resort

A spread out collection of single or double story accommodation units.

Similar to the hotel in that it offers the wide range of facilities.

Units may be rented and available on time-share.

A camping area can be included in resort.

Self-Catering

A self catering establishment may be primarily one of other accommodation types, but also offers dedicated self catering facilities.

The unit should feature the fully equipped kitchen to cater for maximum people to be accommodated (including fridge, stove, cutlery, crockery, cooking utensils, cleaning equipment).

The kitchen should be for exclusive use of guests, and not shared.

Security Receptionists

Most companies have some form of reception area through which both your employees and your visitors pass daily. We offer the combined service where the receptionist/concierge greets your visitors in the customer service-minded and friendly manner while maintaining high standards of confidentiality and security you ...