Starbucks

Starbucks

1. Create a job description and job specification for a Starbucks employee.

Effective employees always play an important role in ensuring the company's success. Starbucks is a leading company that is committed to ethically source and roast the premium quality Arabica coffee in the entire world. So for achieving it, the company needs to have quality workforce. The company needs to hire those employees who have the right skills, abilities and knowledge that is required for fulfilling the job description. Starbucks needs to hire those employees, who can perform all the duties in an effective way and help the company in achieving its mission. The company cannot survive if it is not having quality workforce because all they are the ones who are directly involved in managing activities of the company. Complete job analysis is the term that is used for creation of job description and job specification for an employee at Starbucks (Morgeson et.al, 2004). Following is the complete job analysis of a sales executive employee:

Job description

The job description of the sales executive is as follows: The sales executive is responsible for generating continuous sales for the company and maintains positive and effective relationship among the current and potential customers of the company. The sales executive will be responsible for maintaining effective the following activities in terms of Starbucks products and services.

He or she would be responsible for managing the products and services of Starbucks

Management of business services

Respond to the queries of the customers and provide them appropriate information

Maintain contact with the potential clients in order to quantify and understand their budgets and requirements

Manage effective sales campaigns that can bring improvement in the overall sales levels

Management of CRM database

Effective relationship management

Person Specification

Qualifications and Experience

The candidate should have at least 2 years experience in the ...