[Supplier Relationship Management]

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Acknowledgement

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.

DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

Signed __________________ Date _________________

Abstract

Supplier evaluation and selection is a fundamental of supply chain area which heavily contributes to the overall supply chain performance. Studies have revealed that around 80 % of the parts in an organization in US are usually bought from outside supplier. Many researchers and practitioners have worked on this issue for developing decision models but there are very few comprehensive attempts to design supplier selection metrics. Number of modeling techniques has been implemented for aiding supplier selection process. Over the time, it evolved as multi attribute and multi objective problem with number of conflicting goals like cost against flexibility, parts availability against inventory cost etc. this research will explore to study the depth and understanding of the measurement of supplier relationship management. It will, further, aim to investigate and integrate the concept of the SRM ansd will provide an insight into the best practice model of the supplier relationship managemet.

Table of Contents

CHAPTER 1: INTRODUCTION AND BACKGROUND1

1.1 Problem Statement/ Research Purpose3

1.2 Research Aims and Objectives5

1.3 Hypothesis/Research Question6

1.4 Scope of the Research6

CHAPTER 2: LITERATURE REVIEW8

2.1 Literature Review8

2.2 Theoretical Foundations8

2.3 The Objectives of Supply Chain11

2.4 The Functions of the Supply Chain12

2.5 Supplier Relationship Management Processes13

2.6 Importance of Measuring the Supplier Relationships14

2.7 Action Items15

2.8 Supply chain performance measurement23

2.9 Supply chain operations reference model (SCOR)25

2.10 Motivation26

2.11 Best Practice Model27

CHAPTER 3: RESEARCH METHODOLOGY38

3.1 Research strategy38

3.1.1 Research objective38

3.2 Research design39

3.3 Data Collection Method39

3.2 Techniques for Finding Data40

3.2.1 Questionnaire40

3.2.2 Observation41

3.3 Design of Questionnaire42

3.4 Sampling43

CHAPTER 4: ANALYSIS AND FINDINGS45

4.1 Introduction45

4.1.1 Quantitative Survey Results45

4.2 Descriptive Statistics45

APPENDIX A64

Questionnaire64

APPENDIX B68

Supplier Scorecard68

Chapter 1: Introduction and Background

Many business organizations are reckoning their suppliers to bring down the costs, enhance the quality, and create innovations quicker than their rivals' suppliers. In order to bring it to the end, many specialists have the same opinion that the small firms and large businesses, with their suppliers, should establish the set of connections of vendors who aim at improving, learning, and prospering in synchronization with their parent companies.

There have been many incidents in the history which have proven that it is easier said than done. Some U.S. companies formulated the supply chains that apparently matched their Japanese competitors, but the temperament of their dealings and relations with their suppliers didn't alter. Ultimately, the relations between the American producers and their vendors have dropped down to the drastically lowest levels in ages. For instance, in the 1980s, when Honda and Toyota had established the production operations in North ...