The effectiveness of the project management and the success of project: Correlation Analysis. A case study of Julius Berger Construction Company in Nigeria

by

ACKNOWLEDGEMENT

My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

ABSTRACT

This study will examines and analyses the five key success factors usually considered in the implementation of TQM in Nigerian construction industries. Despite the use of the latest process improvement techniques and capable management, a firm s neglect of TQM to satisfy its customer s expectations portends declining capacity to face serious competition in the construction industries. A survey research will be adopted with judgmental sampling technique using a notable construction firm; Julius Berger Plc as a study background. The instrument of questionnaire modeled in Likert five point scales will be used to capture the data used for the study. The methods of multiple regression and correlation analyses will be used for the analyses of data and test of statistical hypotheses. The results of the analyses will indicate a relationship between the five key success factors of TQM being the independent variables and success index of TQM implementation as the dependent variable. The ranking of the independent variables in relation to TQM implementation are as follow; management commitment, training of employees, motivation of employees, customer s satisfaction survey and competitive benchmarking in which, only the first three factors are significant success factors in the TQM implementation. TQM philosophy should be recognized as a proactive operations strategy necessary for achieving competitive competence in construction industries.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER # 1: INTRODUCTION1

Background of the Study1

Problem Statement3

Purpose of the Study4

Research Hypothesis4

Significance of the Study4

Structure of the thesis6

CHAPTER # 2: LITERATURE REVIEW8

Introduction8

Definition of TQM8

Overview of Total Quality Management10

Project Management & Decision Making Theories12

PERT theory of Project Management13

PERT and CPM Networks14

Decision Making Theory14

TQM Philosophy16

TQM implementation17

Plan Do-Check-Act (PDCA) cycle18

Primary Elements of a TOM Implementation Model20

Need for TQM in the JB PLC Industry22

Chase's Model: Effective TQM Process for Construction23

Strange and Vaughn: Implementing TQM in a General Contracting Firm24

Culp, Smith and Abbott Model: Implementing TQM in a Consulting Engineering Firm25

Literature Review Summary26

CHAPTER # 3: METHODOLOGY29

Research Design29

Overview of Qualitative and Quantitative Research Approaches29

Quantitative Data Analysis30

Variables of the Study31

Data Analysis31

Confidentiality32

Validity32

Reliability33

Ethical Considerations34

CHAPTER # 4: RESULTS AND FINDINGS35

Introduction35

Data Analysis35

Descriptive Statistics36

Correlation Analysis39

Hypothesis Testing44

TQ M Implementation Model Overview45

Project Characteristics48

Total Quality Management Approaches51

Summary53

CHAPTER # 5: DISCUSSION AND CONCLUSION54

Review of Study Objectives and Goals54

Factors That Influence ...