The progress of Training & Development for Human Resource Development in Sri Lankan Airlines

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ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.

DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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ABSTRACT

Since the middle of last century, in the commercial airline transport world, the average accident rate maintains high, with 3 per million departures. Today, as the civil aviation is expanded extensively; meanwhile, the amount of accidents of aircraft enhances. In the modern aviation industry, the more expensive aircraft can carry greater amount of passengers, hence, the accidents has contribute to greater hazards. In the world's aviation industry, the airline, the manufacturer and the legislative authority have intended to ensure the flight safety by various methods.

Table of Contents

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Introduction1

Rationale2

Aims and objectives2

CHAPTER 2: LITERATURE REVIEW4

Training and development from period 1999-20096

Training and development from period 1988-200813

CHAPTER 4: DISCUSSION18

CHAPTER 5: CONCLUSION23

REFERENCES30

CHAPTER 1: INTRODUCTION

Introduction

Sri Lankan Airlines (Formally Air Lanka) was founded in the year 1979 and commenced operations on 01 September 1979. Initially it was under a management agreement with Singapore Airlines and the seconded staff from Singapore Airlines held many key positions. Training & Development function was entirely handled by Singapore Airlines. Subsequently it was initiated small training units in different operational areas such as In-flight Services Department for Cabin Crew Training, Engineering & Maintenance Department for Technical Training Ground Handling Department for Ground Handling (Airport Services) Training etc.

This got further developed at a later stage and three main training areas were formed. Out of this Ground Services Training unit developed to be the Air Lanka Centre for Training as the main training unit of the organizations. This unit handled all types of training excluding Technical Training for Engineering & Maintenance Staff, Cabin Crew Training in the Service Procedures and Safety and Security and Investigation Training.

Accordingly Air Lanka Centre for Training became the Unit to handle all other training and was centrally established as the organizations HR Development Centre. In the year 1998 Air Lanka went in to an agreement with Emirates accordingly they bought 40% of the airline and management control for a period of 10 years. At this juncture organization was renamed as Sri Lankan Airlines.

During the following ten year period a very significant development took place in the area of Training & Development as a result Air Lanka Centre for Training - ACT became International Aviation Academy - IAA. In the year 2008 the management control came to an end and the Sri Lankan Government took over the management control being the holder of 51% of the shares of the ...