THE WALGREENS COMPANY

Milestone 3

Submitted by: Cary Mitchell

2903 Brett Road Huntsville, AL 35810

(256) 714-6503

Mitchell31@hotmail.com

Managerial Applications of Information Technology

Kevin Reynolds, Instructor

[Dated]

The Walgreens Company

Thesis Statement

Implementation of POS system can influence the management of a Pharmacy business concern and the efficiency of employees.

Overview of the Problem and Proposed Solution

Some of the issues that the company is facing are customer price disputes, customer checkout times, and poor customer issue resolve. Walgreens needs to invest in a more efficient POS System that will be more industry specific. The advance new software will control pricing in a timely manner. The end of day reporting will also be time specific and up to date, and it will reflect what the store manager sees in his/her reporting.

Proper implementation of POS system in the company will help the business concern out of the prevalent problems. The system is not only cost effective, but also provides essential measures in dealing with the prevailing issues of the company. As the high level of the solution, it could cost anywhere from $10,000 to $20,000 per store to implement this system. The benefits of implementing this new system would outweigh its cost.

POS Operating System

Considering Walgreens business POS systems serve as the gateway to many functions vital to a competitive advantage. A pharmacy point of sale can be a smart investment, impacting nearly every aspect of the business, including customer service, accounting, business analytics and security (Books Llc. 2010). Consider these four valuable benefits to purchasing a POS:

It provides reporting tools for business analytics to support intelligent operating decisions and marketing data to drive revenue and new customers.

Streamlines checkout process to improve customer shopping experience.

Front end inventory management enhances the accuracy of product pricing and the efficiency of checkout and reordering.

FSA (Financial Service Authority) processing capabilities expand potential customer base.

Point of Sale Systems: Old vs. New Comparison

There has been a consistent advancement in science and technology. POS systems were most mechanical in the past, bookkeeping, cash registers and almost everything was prone to human error. However, with the advancement in technology these obsolete machines have been replaced by touch screen POS systems.

In the past, a clerk needs to fill up ledgers and punch cash registers in getting a sale done. With the rise of touch screen LCD's, point of sale systems now are updated real time. Recording and processing may have been a thing of great complication in the past but today, it is ...