TOTAL QUALITY MANAGEMENT

Total Quality Management

Total Quality Management

Today's business world, organizations must focus on quality. Competitors are exceeding the organizations that fail to provide quality services and products at a reasonable cost. In the early 1950s, Dr. W. Edwards Deming introduced the concept of Total Quality Management (TQM) in the United States. This concept was not supported in the US so Dr. Edwards took the theory over to Japan where Japanese industrialists welcomed the concept (Hanks, 1996, p.7). In Japanese industries production increased due to TQM. In today's society Japan is a leader in producing quality products which are distributed worldwide.

Today's ...