TQM

Total Quality Management

[Institute's Name]Total Quality Management

Introduction

It is believed that the road to success and progress finds its way through the aspect of continuous and unimpeded improvement and enhancement in the specification of processes and procedures. There are numerous processes that take place in an organization over a course of defined period; however, the real challenge resides at finding the best manner to simply and enhance those activities for better and desirable outcomes. Therefore, over time, the corporate world and the organizations operating in it, have embroiled themselves in finding the manners and methods of finding the room for improvements and its implementation.

Overview Of The Case

This case study, under scrutiny takes into the endeavors of Unilever over a period of six years, propelling towards a self assessment journey, with the intention of becoming world class, in the approaching millennium. This journey for them began in the year 1996, and stretched over the period of six years. With the HPCE group finding its foundation in the year 1996, it now comprises of over 10,000 employees. The aspect of self assessment was made an imperative, as well as an integral part of HPCE, for the increased astuteness of the management framework.

The frameworks applied by it, pay a pivotal role in creating an improvement and learning attributes, all across the organization. Amongst the pivotal aspects or factors of the framework is that of the self assessment on annual basis, which takes into account the performance of the current year, in comparison to that of the previous year, not only on financial basis, but in a rather comprehensive approach.

It was the year 1995, when the administration of the HPCE, opted for the utilization of EFQM Excellence Model, which was augmented with the support of simplified checklist, to comprehend the specifications of ...