CASE STUDY

Case Study: HRM

Case Study: HRM

Question 01

This case study illustrates the importance of Human resource for a company and the role played by the founder, Tony Hsieh, in shaping the organization culture. It helps in triggering a debate on the correlation between an organization's culture and the nature of its business. Building a billion dollar company through Human resource is by no means a small achievement. Nevertheless, this is what Zappos.com, one of the foremost online footwear retailers, has accomplished.

Question 02

In less than ten years, Zappos established itself as a business that can churn out $1 billion merchandise ...