CONFLICT RESOLUTION

Conflict Resolution

Conflict Resolution

Introduction

Research indicates that conflict that is left unmanaged has several costly effects and extensive propositions on the business and its stakeholders. There are several types of conflicts that can happen in business organizations. They can be classified by the identity of the parties or the nature of the issues. These conflicts include workplace conflicts, such as management of employees concerns, internal disputes, governance issues, power and authority issues, disputes on ethics, and other issues (Gupta 2010). They have a negative impact on the outcomes and may also lead to total organizational disaster (Stone, Patton & Heen 2010). Emotions have a direct link in the conflicts. Emotions vary among people, but how a person handles his or her emotions does have an impact on the outcome of the conflict. In this paper, I analyse a conflict that I observed in my organization in the year 2010.

Discussion

The organizational conflict is a disagreement between two or more members of a company; due to the fact that they have to share scarce resources or activities. It can also originate from the fact that they have status, goals, values or conflicting ideas (Morrill 1995). It can also be conceived as a process that begins when one party realizes that the other has frustrated, or going to frustrate some of their interests. The consequence is that members of the organization disagree, or part of it, try to make their cause or point of view, to overrule the others (Fisher, Ury & Patton 1991). In this situation, the main thing is how to manage conflict and what are the results (Stone, Patton & Heen 2010). Determining whether the conflict will be functional (grow) or dysfunctional (paralyzes organizational life is an important element of good management.

Background of the Conflict

The conflict that I observed in my organization was working in a team. Teamwork is an essential component in any organizations. Effective teams can be beneficial for the organization, as competent individuals all line up their efforts together and come up with solutions that required from them. Conflicts do occur in team quite often. As there are more than two people involved in a team, there eventually comes a point where a point of conflict occurs between team members, which are not out of context (Morrill 1995). There will be issues and conflicts in a team, but battling those conflicts and coming out with an undivided solution is what makes an effective and diligent team. In the conflict I witnessed, our team lead had took his ego over the interests of the company.

Causes of Conflict

Our organization had an environment in which teamwork was appreciated. For this purpose, teams were made, and assigned specific tasks. It proved to be a favourable decision as the productivity levels increased initially. Gradually, conflicts started to appear among team members and among teams, as well. I was part of the team that had to do all the designing process of the product that we were offering. We would pool up ideas and our team ...