Employee Training and Development Procedure and its Effectiveness at Pizza Hut UK

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TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION1

Background of the Research1

Problem Statement1

Aims and Objectives1

Significance2

Research Question/Hypothesis2

CHAPTER 2: LITERATURE REVIEW3

CHAPTER 3: METHODOLOGY15

Research Design15

Data Collection Method19

CHAPTER 4: ANTICIPATED RESULTS21

CHAPTER 5: CONCLUSION AND RECOMMENDATION22

CHAPTER 1: INTRODUCTION

Background of the Research

Rapid changes in technology and job design, along with the increasing importance of learning- and knowledge-based organizations, make training and development an increasingly important topic in human resources development. To improve the internal efficiency and business performance of small- and medium-sized enterprises (SMEs) a number of training initiatives have been introduced in the United Kingdom over the last decade (Watkins, 1983; Curran and Stanworth, 1989). The provision of training to SMEs has been based upon the premise that, training can, and should, be a powerful agent of change, facilitating and enabling a company to grow, expand and develop its capabilities thus enhancing profitability” (Jennings and Banfield, 1993, p3). In this research we would analyze the effectiveness of training and development procedure at Pizza Hut U.K

Problem Statement The problem of this study is to analyze the significance of employee training and development procedures and its effectiveness at PIZZA HUT United Kingdom (U.K). At the fast food chain, it is necessary to train the staff to cater more customers and provide them enough satisfaction with the objective to generate bigger revenues. Here the problem is that training and development procedures followed by the pizza hut are effective and whether these procedures are helping in generating more profits and in retaining customer (the core objective of pizza hut) or the procedures should be modified to achieve the objective.

Aims and Objectives

The aim and objectives of the research would be:

To analyze current training and development procedure at Pizza Hut UK.

To measure its effectiveness.

To identify potential problems faced in training and development process.

To provide some recommendations for improvement.

Significance

This study is significant in many contexts. The study will identify many aspects of employee training and development procedures. This study will be useful for Pizza Hut to evaluate the effectiveness of the training and development program to enhance firm's ability to increase customer satisfaction and employees' performance.

Hypothesis

What are the current training and development procedure at Pizza Hut UK?

Are these procedures effective in Pizza Hut?

What are the potential problems faced in training and development process in Pizza Hut?

What are the recommendations for the improvement in the processes?

What is the feasibility ratio of the plans recommended for the improvement in the process?

CHAPTER 2: LITERATURE REVIEW

Purpose of Training

Training the employee plays an important role in the success of organizations such as Pizza hut. There are many purposes of training the employees of Pizza Hut. Following are some of them:

Staff members to acquire new knowledge and skills necessary for employment

To maintain a professional level staff

Training of staff in the scenarios of replacement of colleagues during vacations, illness, dismissal, etc.

Preparing them for career advancement

To familiarize the staff with the standards of the company, strategic development, technology operations.

To maintain a positive attitude towards work (Acemoglu 2009 F142)

Formation of the ownership of the company's ...