FOOD AND BEVERAGE

Food and Beverage (Hilton Hotels UK)

Food and Beverage (Hilton Hotels UK)

Introduction

Food and beverage or F&B is the compulsory item in the industry of hospitality. F&B includes the conceptualization, process of making food, process of preparing drinks, and serving or delivering items to customers. Food and beverage is the key element of attracting guests in hotels, and most of the business of hotels depends upon the excellence and expertise of food and beverage department (Graham, 2008). The management of hotels usually give high importance to F&B department because the success of this department is related with the success of hotel.

Food and beverage includes the process of preparing and presentation of food items.

The term “operation management” is used for the purpose of redefining the process of production, manufacturing of services and goods. It is also related to implement such procedures and techniques which increase product quality and fulfil customer's demand. In case of food and beverages, it defines the processes for the betterment of hotel industry. It includes the process of making food and drinks, and the method of serving F&B to customers.

Hilton hotel is one of the finest hotels in the United Kingdom. It provide the facilities of residence, food and beverages, resorts to foreign customers, and other more facilities according to satisfy customer's demand (Graham, 2008). The menu of food and beverage of Hilton Hotel is according to the direction of food and beverage department. This department decides food items according to the season occasion and according to customer's demand. In hospital management, it is necessary for the management to improve the production system of food and beverage in order to increase their business and attract customers towards Hilton hotel. It can be possible by revising the menus according to public demand and improve cost and staffing in Hotel in order to get customer attention.

Discussion

Food Production

The characteristics of food production includes the process of making food items, quality of ingredients, mechanism used for production, cleanliness in atmosphere, packaging material, food safety precautions, quality of preservative etc. In hotel management, it is necessary for food production department to maintain a certain level of hygiene in food production because carelessness in this regard may risk the life of customer (Kotler et.al, 1999). It may not risk the life of customer but also not positive for the image of hotel.

Now customers demand extreme level or quality in all phases of life. The demand of customers influences food and beverage industry because now customer's demands are increasing day by day. Customers want 100% freshness in all food items and for this reason food and beverage companies use different preservatives in order to increase the life of food. The freshness of food can also be maintained by monitoring the process of food making.

The process of making food items involves different steps such as the collection and selection of ingredients, level of expertise, machinery involved in cooking process (oven, cutting items, dishwasher ...