How to open a LLC in the Call Centre Industry

How to open a LLC in the Call Centre Industry

Introduction

The business plan captures the strategic operational and financial aims of the business. It should be the mission of a call centre to provide clients with top quality call centre services 24 hours-a-day. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Far too often, people are so eager to start a new business or product that they end up skipping some very important considerations. This is very likely one of the major reasons that so many new businesses fail within the first five years.

Whatever a client's customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, call centres has the people with the expertise to professionally service those needs (IBM Business Consulting Services, 2004).

Many companies are investing in call centres, which are entities that employ a customer support group to handle the questions and concerns of the company's clients and customers over the phone. Because both small and large companies are realizing the benefits of having call centres, starting a call centre business of your own can be a very lucrative venture.

Research

Step 1: Study the call centre industry. The Internet is a good starting point. The Small Business Administration provides a range of data from things to know before you start your business to the steps for executing an exit plan. Your local library is also a valuable resource. Consulting with current call centre business owners may be useful as well.

Step 2: Examine the four basic call centre types: an in house call centre is a group who caters to the customer service needs of that company alone, outsource call centres provide client relation services for other companies, inbound call centres receive incoming communications from customers and outbound call centres attempt correspondence with clients via telephone. Learn the difference between the types and all that is required to establish each.

Step 3: Determine the permits and licenses required in order to comply with state and federal regulations. Requirements for obtaining a business license may vary from state to state. Visit your state's website or contact the appropriate government official to get this information. Not all businesses require federal licenses or permits, so check with the IRS.

Step 4: Compare prices of equipment and services such as Internet and telephone. Go to websites that automatically compare the prices of the needed products and services IBM Business Consulting Services, 2004).

Plan

Step 1: Re-evaluate the similarities and differences between the four basic call centre types (in house, outsource, inbound and outbound) and decide which fit the needs of your company.

Step 2: Define your company's strategy and the methods you will apply to measure productivity, ...