INTERNAL QUALITY AUDIT

Internal Quality Audit



Internal Quality Audit

Introduction

Quality Management is very important for the success of any organization in order to measure quality audits are carried out and the most significant audit to measure quality is internal quality audit. Internal quality audits or the first part is performed by members of the organization itself or by others acting on behalf thereof, for internal purposes. This audit provides information to management for corrective actions, preventive or improvement. The internal quality audit ensures a successful implementation of a quality management system in an organization, identifying non-conformities and correct faults (Frigo, 2002, 89, 60). These corrections and detections can lead to an improvement in internal processes of the organization, making it more competitive. Logistic organization is an effective and important part of any huge corporations; logistic companies coordinate with all other business to make sure effective flow and integration between customers and organizations. In this paper we are focusing on internal quality audit in a logistic company. Internal Quality audits let us know to what extent the requirements defined, being able to detect areas that fail at some point process. It is a function of internal audit, to help members of organization in the effective discharge of their responsibilities.

Task 1

Aspect of Organization

In this part of the paper we are focusing on the production aspect of our organization, The production section in the industry can be considered the heart of it, and whether the activity of this section is interrupted, the whole enterprise would not be productive. The theme of the production is an important issue that companies create specific areas for treatment; it has evolved over time and now a key issue of all the companies in the constant struggle of being a number one in the world.

Key indicators of quality

Product properties can be described quantitatively and qualitatively. Quality characteristics - is, for example, compliance with the direction of the modern products of fashion, design, color, etc (Mautz, 2001, 11). Internal quality audit builds a system of indicators that can be divided into four groups:

performance indicators of customer service and quality assessment of their service;

Indicators related to the cost of execution of logistics operations. In analyzing the costs of conducting the calculation of "cost-benefit" - referring to the benefits potentially received by our customers from the sale of various solutions offered by us;

Performance of the assets (storage facilities and equipment, own fleet of vehicles, etc.). In our opinion, important components of the infrastructure company, with the expansion of business and geography of commercial operations are becoming more impact on production costs for manufacturing companies and goods for trading firms;

Special performance marketing - study the best practices in competing firms in the areas of logistics.

Following are some other key indicators of quality are to be developed:

For external customer it should be effective delivery, lead time, and conformance to specification.

For internal customers it would be lead time, yield, and operational efficiencies.

Nonconformance level relative to overall level of effort over time (examples: monthly defective unit ...