Knowledge Management and Information Strategy



Executive Summaryiii

1: Introduction1

1.1 Name of Organization2

2: Evaluation of Research2

2.1: Knowledge Management system3

2.2: Theories related to Knowledge Management4

2.3: Concepts and theories in KM research5

2.4 Challenges faced in implementing KM6

3: Construction of factors7

3.1: Successful factors of KM7

4: Application10

4.1: Application of KM factors10

4.2 Example of companies using knowledge management11

5: Conclusion12

6: Summary13

References14

Executive Summary

The paper will discuss the role of knowledge management in organizations and discuss how knowledge management systems projects have either failed or have succeeded to deliver value across business sectors. Knowledge management is considered as a significant asset for business in the global economy. For this paper, we analyzed the problem by examining a case study of IBM. Survey was conducted for the organization and it was determined that the organization was not able to determine the key knowledge it has or from where to acquire it. It was found that training and identification of existing and missing knowledge is important to be considered. It is recommended that managers should choose the appropriate strategy for implementing knowledge management for their organization. Commercial and Scientific communities consider that organizations can keep their long term success in competitive areas by utilizing the power of knowledge.

Knowledge Management

1: Introduction

In this paper, we would discuss the role of knowledge management in organizations and discuss how knowledge management system projects, across business sectors, have either failed or have succeeded to deliver value. The paper would also discuss the factors which are crucial to designing successful KMS that should include both technical and managerial areas of a business. Knowledge management is considered as the main asset for business in the global knowledge based economy. In the present time more attention is being given to the implementation of knowledge management in business. In the era of information technology, knowledge is separate from data and information. While data is a collection of facts and measures, information is organized or processed data which has an expiration date and of course high accuracy. Knowledge is the information which can have an impact on the action. Practicality means to be relevant to particular fields. For this purpose relevant information should be accessible in an appropriate place, time and context so that everybody can use it in making their decisions (Helms et al, 2008). Knowledge is a key source in intelligent decision making, forecasting, planning, programming, troubleshooting and diagnosis, analysis, evaluation and intuitive judgment. Knowledge is formed and shared in the space between individual and collective minds (Magnier, 2009). Knowledge can be considered as a capacity. Meaning, knowledge does not do a particular action, but has the ability to interpret and use the information and experiences influencing the decisions (Willem, Buelens, 2007).

There are organizations, particularly in the public sector, which ignore the valuable knowledge they have or do not know that they need to improve decision making processes for personnel training. Organizations are not aware of their experienced personnel, employees who need guidance or preparation courses that are to be offered to name a ...