Leadership Management in Hospitality

by

ACKNOWLEDGEMENT

I would like to express my appreciation and dedication to parents and family members. My parents have helped me through my work in all difficult times. My parents and friends have the attitude and the substance of genius, which is not found in many people. My parents convincingly conveyed and expressed a spirit of adventure in relation to research study and scholarship. My mother has also helped me in studying with ease and hard work. Without her guidance and continual support, the following research study would have never been possible.

I would like to be grateful to my friends, who have always taught me the significance of hard work and higher education in my life. I would like to be thankful, as they has always encouraged me to conduct the study in the most precise and authentic manner. I have been able to conduct and make the following thesis, as my parents and friends always motivated me and encouraged me to reach to your dreams.

DECLARATION

I [type your full first names & surname here], declare with complete confidence that the entire content which has been utilized in the following thesis has been my individual effort. The content which has been utilized in the dissertation has never been published before. I would also like to express that all the opinions are based on my individual thinking and it is not based on university opinions.

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ABSTRACT

In the following study, we will try to explore and analyze the basic concepts of leadership and its management in hospitality industry. The primary aim of the following study is to explore the role of leadership in effective management system and in enhancing the customer satisfaction of the hospitable industry. The following study will also analyze the significance of leadership and how various leadership traits can enhance the customer satisfaction in the hospitability industry. The following research study has adopted the quantitative research design which will help in data collection and analysis. In the end the following study will also provide adequate recommendations and suggestion for future research and will also provide implications for the study.

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER # 1: INTRODUCTION1

Background of the Study1

Problem statement4

Purpose statement4

Research Hypothesis5

Research questions5

Significance of the study5

Rationale8

Thesis Disposition9

CHAPTER # 2: LITERATURE REVIEW10

Introduction to Leadership10

Need for Leadership11

Incomplete organizational structure12

External change12

Internal change12

Motivate and inspire12

Leadership Studies13

Leadership Traits13

Physical Traits14

Intelligence15

Personality Traits16

Leadership Theories18

Trait Theory19

Behaviour Theory19

Positive Reinforcement20

Situational Theory20

Contingency Theory21

Functional Theory22

Leadership in Hospitality22

People Skills22

Business Skills24

Successful leadership and competency25

Conducting Difficult Conversations28

Letting Go29

Coaching and Mentoring30

Strategic Planning31

Development of Organized Vision32

Leadership practices and level of satisfaction among employees33

Employee Satisfaction34

Leadership practices and level of satisfaction among customers37

Service Excellence38

Active Recovery38

Enhance the Systems39

Customer Voice39

Customer Focus40

Boundaries of service40

Autonomy41

Measure What's Important41

Accountability for All42

Recognize and Reward42

CHAPTER # 3: METHODOLOGY44

Overview of qualitative and quantitative research approaches44

Research design46

Attributes of quantitative research47

Research philosophy48

Deductive Research Approach49

Research Instrument50

Justification for the research study50

Sampling51

Data Analysis51

Quantitative data analysis52

Statistical Considerations52

Informed consent52

Confidentiality53

Validity53

Reliability/Dependability55

Ethical considerations56

CHAPTER # 4: RESULTS AND FINDINGS58

Introduction58

Demography of Respondents58

Perception about effective Leadership Management Practices62

Principal Component Analysis70

Research Hypothesis75

Correlation Analysis77

Research questions81

CHAPTER # 5: CONCLUSION AND RECOMMENDATIONS88

Conclusion88

Recommendations95

Recommendations for Future Work96

REFERENCES98

APPENDIX106

Questionnaire106

CHAPTER # 1: INTRODUCTION

In this study we will be looking briefly into the leadership ...