Learning and Growth perspective SLP

The Learning and Growth Perspective SLP

Introduction

Relating Mission and strategy of Microsoft to its Learning and growth perspective

Microsoft is a U.S based multinational company and a global market leader in information technology. The company is at its best in fulfilling customers' needs and demands. They have fully implemented a balanced scorecard system in their organization that comprises on four perspectives and that are financial perspective, customer perspective, internal process of Microsoft and learning and growth perspective. At Microsoft, they believe that mission and values of Microsoft are very important and must be clear to all. Everything is related to customer satisfaction that can only be done by employees. Motivated and hardworking employees with accurate information will better able to satisfy the needs of the customer. Employee recognition and motivation, IT infrastructure and culture all are very important part of the organization (http://www.microsoft.com).

Some companies are using a balanced scorecard for fulfilling the objectives of financial perspective, but most companies (like most successful companies) have implemented it on the basic level like learning and growth to enhance the internal process of the organization(Gumbus & Johnson, 2003). At Microsoft, the company's owner is emphasizing more on the culture and the environment of the organization. They believe that Human asset or Employees skills and capabilities are more important than anything. They think that working more on employees skills, by providing them with the necessary training; they can get more benefits in the global

competition because employees are the only one who may familiar with the customer's behavior, needs and satisfactions (Kaplan & Norton, 2004).

Discussion

The main objectives that are very important from the perspective of learning and growth and that can improve the learning and growth at Microsoft includes (Niven, n.d.)

The first objective is to improve the skill set of the workforce that may include creativity, intelligence, capabilities etc. or may call it Human asset of Microsoft.

The second one is the Information that is flowing within the company may include the information in the system and database of Microsoft.

The third core objective that may improve the learning and growth at Microsoft is the social and cultural environment within the company

The main three objectives that come from learning and growth perspective at Microsoft Company are very important. The first objective that is Skill set of employees and the creativity of employees indicates what jobs employees have and what skills they possess to work or operate within the organization. The first stage at which organization can measure the progress of employees is; to recognize the post or designation of workforce (with having appropriate skills) that may have a great influence on the internal process of organization, the second stage is to check what are the needed skills, knowledge and capabilities for that area. The difference between the needed capabilities and employees having capabilities would measure or indicate the preparedness of human asset (Kaplan & Norton, 2004).The second objective that is what system is operating in the ...