MARKETING/MANAGEMENT

Operations Management in Business



Introduction1

Learning Objective 12

Importance of the position of Operational Manager in meeting Business objectives2

Achieving operational efficiency by improving safety, reducing time and cost, controlling quality and managing the compliance issues3

Applying strategic planning in managing the operations department4

Suggestion for an operational system4

Learning Objective 26

Integration of efficiency, effectiveness and economic use of resources6

Challenges in achieving the better customer service and quality improvement while minimizing the cost of production6

Significance of key performance objectives in monitoring and controlling of the Business7

Learning Objective 39

Application of Linear Programming9

Importance of network planning and critical path analysis in the efficient management of resources10

Significance of planning and control of the operational processes12

Set of clearly defined operational outcomes12

Application of PERT network and critical path analysis13

Definition of quality and maintenance of quality standard14

References16

Operations Management in Business

Introduction

The formulation of strategies in production and operations planning in an organization lead it towards maintaining its competitiveness in the market. Operations management helps the organization in planning and scheduling its operations and production facilities in order to survive and compete in the market and attain its objectives. The operations manager holds the responsibility to maintain and organise its resources and utilize them efficiently and effectively to strive for attaining its objectives in the market. This paper deals with the importance of the position of operational manager in meeting the Business objectives of the organization. It discusses the achievement of operational efficiency required for the improvement of safety, reduction in time and cost, controlling quality and managing the compliance issues within the organization. The application of strategic management in managing operations department and suggestion for an operational system are provided. The integration of efficiency, effectiveness, economic use of resources, challenges in achieving customer service and key performance objectives are discussed. It also discusses the application for linear programming, importance of network planning and critical path analysis, significance of planning and control, operational outcomes, application of PERT network and CPM and definitions of quality and maintenance of quality standard in operations management.

The paper is divided into four parts based upon the learning objectives. Each learning objective is further divided into different headings which makes it easier to understand the objective of operations management in Business.

Learning Objective 1

Importance of the position of Operational Manager in meeting Business objectives

The operations functions of an organization are concerned with the objectives of the organization to get things done on time with superior quality of the produced products and services. The operations management is important for an organization because it enables an organization to manage its resources efficiently. The operations manager is responsible for managing the resources of the organization in order to ensure that the resources are utilized efficiently and properly within the organization. WH Smith is a leading producing company that requires a higher level of efficient and effective management of organization's operations. The objective of the Business is to offer a superior quality and variety of s according to the European style artisan s that are freshly baked and provided in the store front of ...