Middlesex University

School of Engineering & Information Science

Supervisor: Bronwen Cassidy

YEAR 3

MODULE CODE - CMT3333

FINAL YEAR PROJECT

Table of Contents

CHAPTER 1: INTRODUCTION1

Background of the Project1

Problem Statement1

Purpose of the Project2

Rationale of the Project2

System Requirements3

Other Technical Details3

Significance of the Project5

CHAPTER 2: LITERATURE REVIEW7

REFERENCES22

Chapter 1: Introduction

Background of the Project

Patient registration system in most health care institutions in Lithuania is carried out using paper journals or is not carried out at all, and arrival of patients to health care institutions without reservation system results in live queues at consulting rooms. When reservation is made in paper form, it is not possible to combine information flows from different health care institutions: in practice patients are not able to choose the most suitable physician and visit time among different institutions. Paper registration journal allows work for one operator only and in single workplace. This restricts efficiency of work and results in queues at reception desks and blockages of telephone lines. Expediency of such system is low and fails meeting needs of both users of health care services (the patients) and suppliers of these services (physicians, reception desk personnel and administration staff). Most elements of the reservation system are ineffective, and therefore too much time of human resources, patients and employees is consumed for usual operations, and material costs are too high as well. Patient Appointment Reservation System (PARS) deals with problems related to patient visit reservation in dental care institutions.

Problem Statement

The surgery currently uses Microsoft Excel to store and book patient's appointments and data with the assistance of storing paper based files of patient history. The system has been used for over eight years, and requires an urgent upgrade so that staff can execute day to day tasks in an effective user friendly manner. The outdated system lacks the required and desired functionality the client requires. In my project proposal, I will give a brief outline with the tasks ahead of me, and outline what I intend to achieve in order to complete a high standard project. As it is a private surgery and not under the NHS perimeters having a new unique application will be ideal, as there is not one currently on the market that is tailored to the dental surgeries need. This is why, as the project manager, my main reason for creating an application such as this could be advertised and sold depending on whether the application meets the user's demands and criteria.

Purpose of the Project

The purpose of this study is to explore the concept of designing and implementing a new booking system for a dental practice in Finsbury Park, North London. This study will identify the key challenges faced by Finsbury Dental care and suggests implementation of automated booking system and to upgrade their current system.

Rationale of the Project

Medical personnel record system is a subsystem of Patient Appointment Reservation System which is created to manage the records of health care institutions, medicine personnel and specialists participating in the project as well as users of Patient Appointment Reservation System. MEDPAS is an online operating database which ...