OPERATION & QUALITY MANAGEMENT

Operation & Quality Management

Operation & Quality Management

Introduction

This paper intends to talk about the quality approach of Toyota. Different concepts studied in the module like total quality managements, business process reengineering and corporate social responsibility will be discussed form the quality approach of Toyota. The paper will discuss the background of Toyota and its unique meaning and interpretation of quality. Product quality and service quality will also be differentiated from the perspective of Toyota. The utilization of total quality management, business process reengineering and corporate social responsibility will be done for the purpose of solving the operations and quality issues within the Toyota Company. The Total Quality Management, Business Process Reengineering and Corporate Social Responsibility will be explained and discussed before involving with the discussion of these aspects in relation with Toyota.

Discussion

Toyota

Toyota is one of the most important companies related to the field of automobiles. Toyota has been known for its quality production and innovation. Toyota focuses a lot over its quality. This focus remains the basic reason behind the underlying success of the company. The background of Toyota certainly provides extended evidences in relation with its hard work and determination to provide quality products and services to its customers. The managerial approach and principles of Toyota tends to focus over quality which makes it easier for the company to achieve continuous success (www.toyota-global.com).

The philosophy and values of Toyota have been established in such a manner that the production system of the company revolves around the basic component of quality. Continuous improvement, innovation and respect of people are assumed to be the basic mission of the company. The aspect of providing continuous improvement within the products and services of Toyota reflects its intentions to provide innovative and delighting products to the customers. The background of Toyota reflects its long term commitment with quality and continuous improvement (Iyer, 2009 Pp. 100-101).

Meaning of Quality

Meaning of quality is essentially important to analyze. The basic reason behind assessing the meaning of quality is that everyone has their own perceptions about quality. Within the manufacturing units of Toyota, the quality of meaning is to ensure quality within the vehicles at every single process. The meaning of quality is significantly improved and essentially to analyze in order to transform the meaning of quality in to the production processes (Fujimoto, 1999 Pp. 23-24).

There are different quality assurance activities which are undertaken at the premises Toyota. The basic thing which is assumed to provide quality is to exceed customer expectations. The customer expectation is assessed for the purpose of quality required. Moreover, the quality is built in at every single stage within the production process. The concept of Kaizen is also important within the meaning of quality for Toyota Production System. All the processes are ensured in such a manner to integrate quality in the final product to exceed the expectations of customers.

Product Quality

For the purpose of achieving the maximum product quality, Toyota is determined to ensure the quality at ...