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Poor customer services

Introduction

Customer service is what an organization does to meet the customer satisfaction and expectations. A lot of companies consider customer service as running the business. Customer service is either good or poor; it depends on the customers only (Evenson, pp.13). Customers are the judges of the organizations services. It depends upon how customers being treated, whether their expectations are being fulfilled, and whether their satisfaction level met or not. Customer is the most important visitor for any organization, as he is not dependent on it, but the organization is dependent on him.

Discussion

Customer service can be of two types, depending upon the satisfaction level of customers. If the expectations of customers are met, they feel satisfied with the service. This classifies the service as an outstanding customer service. To meet the demands of customers is very important in order to provide excellent customer service. An organization can only get a success if it fulfills all the expectations of its customers. If the company delights its customer, that is, it goes beyond their expectations, and then definitely organization will succeed in terms of customer service (Hatch, pp.92-105).

Few organizations cannot meet the expectations of its customers, and hence it gives poor customer service. Customers are very important for every organization. On top of that, the satisfaction of these customers is more important. Some companies fail to do this. The common mistake or misconception that these companies has is that, they think they are giving the best, but in reality, they are only doing what is convenient for them (Goodman, pp.16).

Poor Customer Service

There can be many reasons for the organization in performing poor customer service. When an organization does not train its employees, it eventually provides unsatisfactory service to customers. Selection of the right person as an employee is important ...