Quality Assurance and Management in Italy

Abstract

The paper discusses about the Quality Assurance practices in Italy and how they are different from the United States. Italy is a place where they are living in a time of economic changes and developing manufacturing philosophies with at the same time of quality culture. Total quality management is based towards a managerial philosophy which has received must attention in the world of business from the past several years. The Italian Certification System was developed to meet these needs and supports the most extensive system adopted by the European Union, trying to integrate the latter. The certification of compliance with technical standards and specifications is a valuable tool for the promotion of products on the market; it is also a guarantee of reliability of the goods and is thus presented as a primary instrument of consumer protection. In modern conditions, the quality of the parameter of the existing business processes is one of the most important competitive advantage, and therefore, the criterion for continuous improvement of business processes in United States.



Abstract1

Introduction3

Discussion and analysis3

Current Practices3

Characteristics4

National Reference Point for Quality5

Control System5

Breakdown of the Legislation6

State Of Certification in Italy6

Quality Assurance & Care Management In US6

Conclusion8

Works cited9

Quality Assurance and Management in Italy

Introduction

The quality of a product or service is represented by features that allow it to meet the expectations of those who use it. It cannot therefore identify a level "absolute" quality: are the needs of users from time to time to define the characteristics of the product or service must possess in order to satisfy them (Samaha, pp. 144-149).

As a theory of management, Total Quality Management is in competition with cost management. The latter differs from TQM in both the prioritization of the objectives of the business in the use of resources used. Cost management encourages business management based primarily on cost savings to achieve the corporate goal, which is to achieve maximum financial benefit in the shortest possible time. This narrowing of the company's philosophy is nevertheless inconsistent with the TQM whose objectives are to contribute to long-term preservation and prosperity of the company. From its definition, the word "ensure" implies something secure, ensure compliance with an obligation to convey trust someone, say, promise, assurance check something accordingly, through insurance, the organization tries convey confidence, affirms its commitment to quality in order to provide the necessary support to its products and / or services.

Discussion and analysis

According to (International Organization for Standardization, 1994), at present time, various Italian companies have implemented the total quality management programs, in order to obtain better results rather than comprising in it. Discussing abut Italy, they are living in a time of economic changes and developing manufacturing philosophies with at the same time of quality culture (Fiegenbaum, pp. 89-96). It is a fact that in other countries, the quality assurance needs to be introduces in the context of the Bologna process, procedures for program accreditation are being developed in parallel, and sometimes using different terminology as is the case in ...