The Job of a Quality Manager in South Africa

By

[Name of the Institute]

[Course Code]

ACKNOWLEDGEMENTS

This dissertation is an opportunity for me to extend my regards to my research supervisor, my beloved friends, and my family for their untiring support that they furnished throughout my research. I am grateful to them for their belief in the guidance and me that they provided me without which I would have never been able to work on and complete this research. It also signifies my own views and does not closely relate to the university.

Signature: _______________________________

__________________________

DECLARATION

I, (), would like to declare that all contents included in this study stand for my individual work without any aid, and this proposal has not been submitted for any examination at academic as well as professional level, previously. It is also represents my very own views and not essentially those that are associated with other university.

Signed __________________ Date _________________

ACKNOWLEDGEMENTSii

DECLARATIONiii

CHAPTER 1: INTRODUCTION1

Background of the Study1

Role of Quality1

Engineering Business in South Africa2

Quality Issues in South African Engineering Sector2

Problem Statement of the Research Study3

Purpose of the Research Study5

Significance of the Research Study6

Aims and Objectives of the Study7

Research Questions of the Study7

Definition of Terms8

Quality Management System8

Quality Control9

Quality Assurance9

Quality Control Manger10

Cost of Quality11

Outline of the Study11

CHAPTER 2: LITERATURE REVIEW12

Introduction to Quality12

Quality Management Systems12

International Standards - ISO 900014

Quality Triangle16

Quality and Engineering Sector16

Quality Control Engineers/Managers and TQM17

TQM and GQM18

Engineering Education and TQM19

BPR as an Alternative Tool for TQM20

CHAPTER 3: METHODOLOGY21

Research Overview21

Research Design21

Data Collection22

Search Strategy22

Inclusion Criteria23

Exclusion Criteria23

Data Analysis24

Reliability and Validity24

Limitations of the Study24

Ethical Considerations25

Findings: Quality Management Principles in Engineering Sector25

CHAPTER 4: ANALYSIS AND DISCUSSION28

5S for Engineering Sector28

Six Sigma for Engineering Sector29

Critical Success Factors for QC Managers: Globalization and Information Technology30

Collaborative Supply Chains31

Just- in-Time Production Process31

Robust Production Process31

Integrated Supply Chains32

Social Responsibility and Ecological Management32

Business Process Reengineering (BPR)32

CHAPTER 5: CONCLUSION AND RECOMMENDATIONS34

BPR and Its Importance in the Business Environment34

Core Components of BPR35

Recommendations35

Process Modelling36

User Participation and Business Process Reengineering37

REFERENCES38

APPENDICES42

CHAPTER 1: INTRODUCTION

Background of the Study

The main objective of South African government is the establishment of quality in every organization. The trade sector of South Africa is committed to build quality in the national and ambitious towards the placement of quality as a heart in every organization in order to expand the borders of quality for its stakeholders and develop leadership in sustained quality management and motivates everyone to become a part of this campaign. The influence of principles of quality in the engineering sector has brought opportunities for the betterment of the future design and developments of products and services. Similarly, quality control tools and equipments are utilized for determining the level of quality function in the engineering and manufacturing companies. The relationships between the outcomes of quality, requirement of customers and their satisfaction are the basic critical issues that are essential in order to determine the capabilities of an engineering firm for evaluation with respect to the planning and allocating of resources (Erasmus & Waveren, 2009).

Role of Quality

The role of quality management is indispensable in terms of delivering successful outputs in the construction and engineering ...