TOURISM

Maintaining a Workforce within the Tourism & Hospitality Industry

Table of Contents

Introduction3

Key Concepts3

Role of Motivation3

Communication and Transparency4

Compensation and Rewards4

Training Initiatives4

Health and Safety4

Theories and Models5

Herzberg's theory of Motivation5

Maslow's Hierarchy of Needs6

Relevance6

Personal Experiences7

Constituents of Satisfied Workforce7

Avoiding Gender Discrimination7

Avoiding Discrimination towards Older Workers8

Other Considerations8

Relevance9

Conclusions and Recommendations9

References10

Maintaining a Workforce within the Tourism & Hospitality Industry

Introduction

Major changes have taken place in the United Kingdom in order to maintain a workforce within the tourism & hospitality industry. This has been done to ensure employee retention and satisfaction. This paper discusses the ways in which the tourism and hospitality industry has maintained the workforce. Further, the key concepts with regards to satisfaction and motivation, personal experiences and constituents of satisfied workforce have also been discussed.

Key Concepts

Role of Motivation

Motivation plays an immense deal in keeping employees committed towards the organization and in helping them produce the best results. In order to keep workers in the tourism and hospitality industry motivated, both monetary and non-monetary rewards should be provided. The monetary rewards include all the cash related rewards while the non-monetary rewards are the non-cash rewards which a worker gets. These include rewards such as subsidized meals and free transportation service. In the absence of any of the two, a worker can be “de-motivated” and this if further reflected in his performance. This activity in UK in tourism and hospitality industry aims to improve cross-communication, while upholding the organization of the company. Today, most growing companies in the UK recognize that human resource management plays a pivotal role in developing a viable, competitive strategy (Cter 1995, pp. 21).

Communication and Transparency

It is essential that the workers in tourism and hospitality industry have the information to accomplish tasks, and have a clear idea of evolution and goals of the company itself and its environment. Nowadays, the abundance of information has necessitated the establishment of systems of information management, systems such as knowledge management. Therefore, tourism and hospitality companies in UK should also focus on it (Fottler et.al, 2007, pp. 10).

Compensation and Rewards

For the workers, compensation is a controversial issue and is linked with motivation and as well as employee satisfaction. Money is a motivator when people are at the bottom of Maslow's hierarchy. The special recognitions and awards may be monetary or not, formal or informal, individual or group. The awards are a visible means to promote quality efforts and employees that the organization values their efforts, which stimulates their motivation to improve. Moreover, since valuable prizes lead to behaviours that increase customer satisfaction, this change has also taken place within the companies in the UK (Gilboa et.al 2008, pp. 227).

Training Initiatives

Extensive training to workers in tourism and hospitality industry should be provided to polish their skills and abilities.

Health and Safety

Health and safety have become one the priorities in most companies, in the tourism and hospitality industry. Therefore, working conditions are now going beyond the basics of keeping the work area safe and clean. Most companies have many opportunities to contribute to the quality of ...