[Understanding the human resource personnel of the hospitality sector in Scotland]

by

ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

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TABLE OF CONTENTS

ACKNOWLEDGEMENT2

DECLARATION3

ABSTRACT5

CHAPTER 01: INTRODUCTION6

Background of the Research6

Aims and Objectives6

Reliability and Validity7

Ethical Considerations8

CHAPTER 02: LITERATURE REVIEW10

What Relationship between the Functions of HRM and Organisational Performance?10

The existence of the relationship "HRM - Organisational Performance"10

Measuring the contribution of HRM to organisational performance11

HRM in context of Scottish Hospitality13

Complexity of Service14

CHAPTER 03: METHODOLOGY17

Research Design17

Literature Search17

Inclusion and exclusion criteria18

Research Questions18

Justifying the Research Question18

CHAPTER 04: DISCUSSION20

CHAPTER 05: CONCLUSION22

Further recommendations and research23

REFERENCES24

ABSTRACT

The aim of this research will be to investigate the role of Human Resource Management in the hospitality operations of Scotland. The philosophy of ICT and E-hospitality is similar to the electronic money. This brings the whole world of tourism at one platform and this ultimately increases the customer satisfaction. The low performance in web accessibility of Scotland based hospitality websites was mostly because of website designers' failure to provide alternative text for non-text elements. In this paper, we shall be discussing all those factors, occurrences and hindrances that may presumably occur for the purpose and objective of making and drawing justified conclusions.

CHAPTER 01: INTRODUCTION

Hospitality management, tourism industry, entertainment skits and presentations, etc. all come under the recreational industry, which is considered one of the most unique and complex industries to have been existed on the face of the Earth. The reason recreation has become significantly important is that because in today's modern world of cut-throat competition and excessive, unrealistic and out-of-the-box demands of customers, organizations and entire industries need to be effectively and efficient vigilant in terms of sorting out their role and identify their resources and utilities that they have at hand which require proper and justified usage in order to satisfy wants and demands of the customer brought to books (Bai, 2008).

Background of the Research

For the paper, the one key area we shall be discussing for consideration is the hospitality industry or in simpler terms, the hotel management sector, functioning with reference to context of Scotland. Being one of the most crucial and critically strong industrial sectors to have ever existed in the context of the country itself, it is highly recommended and analysis the evaluation and retention of human resource personnel that we have with us today (Bai, 2008). The thesis statement for this study shall 'understand the human resource personnel of the hospitality sector in Scotland.'

Aims and Objectives

In order to better understand and comprehend the accounts and situations of making justified amends and at the same time make useful comprehensions and descriptions, we shall be discussing:

Role of Human Resource Management

Relationship between HRM and ...