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Violence at work: Westside health systems

Introduction

As an emerging phenomenon in the world, violence in organizations stands out as one of the realities associated with several mental health problems at work. The extent of this pressing issue requires special attention from employers, governments and unions. This website therefore aims to inform you of the current state of workplace violence.

Examine violence in a context of job involves from the straw breaks the camel's doing to detect, then, the shock waves cause of aggression and support, by later waves of these problems while current falls or legal decisions to navigate to more peaceful waters of promising solutions while sometimes stop on the island specialized resources about this phenomenon. In this case study, Westside health systems was a private, nonprofit health care system located in Chicago. West Side Community Health Services has a rich and dynamic history in which we build our future, dedicated staff and leadership, as well as an established record of achievement. Through their strategic planning process, which includes all members of the Board and staff, they know they have a solid reputation for providing quality health services, culturally competent, especially for Latinos, Hmong, adolescents, immigrants and low-income communities. They have a continuing demand for our services, and the constant need to improve access and service efficiency. The system consisted of hospital, an 80-bed nursing home, and five "minor emergency" clinics. Although Westside was nonunion, many of the hospital's personnel practices and policies were similar to those found in unionized settings. Maryanne walker arrived at work relaxed and refreshed from her two-week vacation in Florida. Maryanne was director of pharmacy services at Westside health systems, and the first item on her calendar was a regularly scheduled total quality management meeting with the four supervisors who directly report to her. During the meeting, routine business matters and normal progress reports on projects were covered. However, Maryanne was very disturbed by what occurred at the close of the meeting.

Maryanne had dealt with problems of job performance but had never faced personnel Problems unrelated to performance. It never occurred to her that physical fighting would be a Problem in a pharmacy whose work force was predominately women. Upon returning to the Office, Maryanne received the following memo from her supervisor, Nancy smith: "While you were away, I was made aware that Susan miller grabbed Brenda Lawson by The shoulders, shoved her against a partition, and perhaps drew her fist back as if to hit her.

In this company pharmacists were required by law to fill prescriptions, pharmacy technicians did most of the routine work. At first, Susan worked as a technician in the main pharmacy where technicians accepted orders from the nursing floors. Pharmacists checked the orders for harmful drug interactions and passed the prescriptions to the technicians to fill. The technicians printed out a label, filled the prescription, and returned the orders to the pharmacist to check for accuracy, such as the correct drug or dosage. The technicians ...