Adaptability of Multinational Human Resource Policies and Procedures in the Retail Sector in Nigeria

By

ACKNOWLEDGMENT

I would like to thank almighty Lord for granting me the capability to proceed successfully. I would like to thank my supervisor, colleagues, and all those who helped me in completing this thesis, without their assistance and guidance this could not be possible. Last but not least, I would like to dedicate my thesis to all those who believe in the richness of learning



DECLARATION

I adjudge, the content of this dissertation is completely collected and done by unaided effort and the material in it, has not been published ever before. The opinion that is reflected in this dissertation is purely my opinion and does not represent any University's opinion.

Signature:

Dated:

ABSTRACT

In this research study, the purpose of the research study was to find the multinational human resource policies and procedures in the retail stores of Nigeria. Mixed methodology was used in which interviews and questionnaires were used to find out the responses of the respondents. Interviews were conducted from the managers of Nigerian retail stores and questionnaire was filled from the employees of Nigerian retail stores. After analysis and discussion, it was proved that the Nigerian retail stores are some what implementing multinational human resource policies in their stores.

TABLE OF CONTENTS



ACKNOWLEDGMENTII

DECLARATIONIII

ABSTRACTIV

TABLE OF CONTENTSV

CHAPTER 1: INTRODUCTION1

Background of Research1

Human resource management (HRM)1

Human Resources policy2

Problem Statement3

Aims and Objective4

Aim4

Objectives4

Research Question4

Dissertation Layout4

CHAPTER 2: LITERATURE REVIEW6

History of HRM6

Multinational HRM8

Human Resource Policies Measure8

Role of Recruitment and Selection for Multinational Organizations10

Improving International HRM Policies and Procedures11

Improving International HRM and Recruitment and Selection12

CHAPTER 3: METHODOLOGY16

Design and Methodology16

Secondary Research Methods16

Primary Research Methods17

Qualitative and Quantitative Research Method18

Selection of Participants22

Instrument22

Data preparation and statistical procedures23

Interview Questions23

Data Analysis23

Data Collection24

Interviews24

Questionnaire25

Reliability and validity25

Validity26

Reliability27

Literature Search28

Keywords Used28

CHAPTER 4: ANALYSIS AND DISCUSSION29

International HRM policies and procedure29

HR Policies and Practices in Nigerian Retail Stores29

Analysis of Questionnaire Responses'33

Analysis of Interview Questions Responses36

Recently, your retail store has adopted which HR policy most effectively?36

Does the company function according to the policies or is it flexible to these policies?36

Name and describe a few of the HR policies implemented by you which have been very successful?37

CHAPTER 5: CONCLUSION AND RECOMMENDATION38

Recommendations41

REFERENCES42

APPENDIX44

Questionnaire44

CHAPTER 1: INTRODUCTION

Background of Research

Nigeria is one of the countries which have made her free from the colonial regime; its economy is now moving towards growth and prosperity. The Nigerian retail stores are facing transformation in their HR policies and procedures. With every passing year, the living conditions in Nigeria has been improving, that is the reason many new retail stores are opening in this country. The retail sector is now employing new HR policies and procedures that results in increasing the company's overall productivity (Wheeler 2004, 75). The international human resource policies and procedures in the retail stores of Nigeria were found out in the research study.

Human Resource Management (HRM)

The human resource management (HRM) is a set of management practices with the objective of mobilizing and developing human resources that result in the efficient performance of the organization. The human resource management can be divided arbitrarily into two broad categories:

On the one hand, the administration of human resources (payroll, employment law, employment ...