An Investigation into Employee Satisfaction and Performance: A Case Study of McDonald

By

ACKNOWLEDGEMENTS

My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

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DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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ABSTRACT

This study highlighted the factors that influence employee and performance. The quantitative approach was used in this study. The results of the study depict the fact that there are myriad of factors that can have a positive impact and can harness the overall job satisfaction level of McDonald's employee. Among them are some major demographic variables and other variables that were taken from Questionnaire. The findings highlight the fact that authority, compensation, working environment, workers that are part time and full time, and the working experience, showed a positive impact over job satisfaction of employee. The research showed variables of wide range that were related to organizational and environmental factors, cultural, social and individual rights do have an influence as far as the job satisfaction is concerned. The personality, intelligence, education, aptitude, marital status and gender are termed as individual factors. The relationship with co workers, working groups, informal organization, interacting opportunities are termed as social factors. The conduct for the belief and values do fall in the cultural factors. The factors that are associated with the organization are work organization, technology, size, formal structure policies, procedures and nature of work and technology. The social, technical and economic factors fall in the environmental factors. It is not necessary that these factors affect other in different circumstances, but they do affect the job satisfaction. The validity of job satisfaction studies have some validity and this help companies in evaluating their performance and also serve the companies.

TABLE OF CONTENTS

ACKNOWLEDGEMENTSII

DECLARATIONIII

ABSTRACTIV

LIST OF FIGURESVII

CHAPTER 1: INTRODUCTION1

Background1

Company information1

Rationale1

Objectives of the study2

Research questions3

CHAPTER 2: LITERATURE REVIEW4

Historical Overview4

Self- Determination Theory (SDT)8

Part time employee11

Job Satisfaction13

Job involvement15

Job Motivation15

Job Motivation and Job Performance16

Job Satisfaction19

Job Satisfaction and Job Performance20

High Performance30

Job Performance34

Intention to Quit38

Conceptualizing Quality of Life39

Quality of Work Life40

Work and People with Disabilities42

Work and Quality of Life43

CHAPTER 3: METHODOLOGY46

Research Design46

Justification for the research46

Research Process47

Instrument48

Data Collection Method48

Reliability48

Validity49

Informed Consent49

Confidentiality50

CHAPTER 4: FINDINGS AND DISCUSSION51

Job satisfaction51

Retaining employees53

Satisfied employee54

Financial benefits55

Importance of part time employee56

Policies in McDonalds57

Job and wish58

Satisfaction of employee and work59

Satisfaction of part time employee60

Turnover rate62

Approach for low turnover63

Perceptions of Job Satisfaction64

Recommendations for McDonalds employees66

Recommendations for Future Research68

REFERENCES69

APPENDICES76

Questionnaire76

LIST OF FIGURES

Figure 151

Figure 252

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Figure 454

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Figure 960

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