[How can less waiting time improve patient flow in Primary care clinics?]
I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.
I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.
The research wanted to address the topic of patient flow in hospitals. The researcher focused on one aspect only. He focused on how the waiting time at primary care unit affect the overall patient flow in any hospital. The researcher did in-depth study for this purpose. The research questions addressed in the research includes what is impact of waiting on patient in primary care clinics? What are the factors that lead to increase in waiting time? How the patient flow can be improved by managing the waiting time? The methodology used by the researcher was mixed research. The researcher reached meaningful conclusion after in-depth study.
CHAPTER 1: INTRODUCTION1
CHAPTER 2: LITERATURE REVIEW4
Patient flow definition4
Patient Flow Essential5
The Goal of Patient Flow Improvement: Myths and Reality5
Time in the System and the Waiting Time6
Primary Care Unit Wait Time6
Outpatient Wait Time7
Number of Patients Waiting9
Productivity and Service Time10
Improving System Performance10
Improvement in Process11
Use existing Data to Track Patient Flow11
Discharge Existing Waiting Unit Expansion11
Transportation Level Optimized11
Appointment via Simulations12
Bed Management System12
CHAPTER 3: METHODOLOGY13
Classification of research methods13
Mixed method studies14
Steps in mixed methodology14
Strength and weakness of the mixed research15
Instrument for Data Collection17
CHAPTER 1: INTRODUCTION
Whenever a patient enters in to the primary care unit, he has to wait for some time to see the doctor. The length of wait varies with the time of the day and the type of hospital. The patient gets irritated by this most of the time. There are various reasons for this delay, and in this research the reasons will be discussed in detail. The patient satisfaction level drops manifolds due to longer waits at the primary care. The reasons for a longer duration wait can either be the inability of the staff or less resources available at the hospital. The patient suffers a lot, due to these delays. These delays can also result in life loss and no one can be held responsible for the loss of human life due to delay. The primary care unit like the primary care unit gets crowded. The staff can commit serious medical errors in hurry. (Bosire 2007)
The researcher has focused on the primary care unit in this research. He will focus on the delay in the primary care unit and how it affects the overall flow of the patient in the primary care unit. This area of study is very important as it opens new doors for the future research. Due to the delays in the primary care unit many people suffer and ...