HUMAN RESOURCES PLANNING AND DEVELOPMENT

Human Resources Planning and Development

Human Resources Planning and Development

Named after the son of Fernando Duarte who is a Portuguese living in South Africa and together with his friend named Robert Brozin, the first Nando's restaurant was incorporated in Rosettenville in 1987. Duarte and Brozin bought a restaurant called Chickenland which was later changed to Nando's to reflect the fusion of Portuguese and Mozambiquan cuisine. The first Nando's in the UK was established in 1992 in Ealing. Nando's now specialises in chicken dishes with both lemon and herb, medium, hot or extra hot peri-peri marinades. Nando's is famous for its peri-peri chicken that Nandocas prepared. Nandoca refers to the person who works for Nando's (Nando's online, 2009)

At Nando's, the belief is the people that is, the Nandocas, are the ones who make the difference. HR Director of Nando's Julia Rosamond has this to say: “people want to value the organisation they work for and be valued in return.” In this report, the HRM activities of Nando's as well as its planning and development methods and performance will be discussed. Nandoca/nandocas will be used to pertain to the people in the entirety of the discussion.   

HR planning and development method 1

Nando's main objective is to fight for client 'share of stomach' and establish fast-food outlets with a lifestyle of their own. Nando's is dependent on the success of national approaches and procedures (Pycraft, 2000, p. 790). Nando's aim is not to be just another chain of restaurants. Instead, the founders aimed that each Nando's restaurant to be individual and to reflect the characteristics of its location (Nando's online, 2009).

At Nando's, the conduct of the organisation is guided by its five core values such as pride, passion, courage, integrity and a sense of family. The fifth core value is especially intended for the Nandocas to facilitate the delivery of the Nando's experience to the customers. In HR, it is the department's responsibility to ensure that Nandocas are happy, engaged and fulfilled as they develop their careers with Nando's (Nando's online, 2009). Apparently, there are specific HR activities implemented which generally include recruiting, training and rewarding.

HR planning and development methods2

Recruitment and selection at Nando's

            Organisations may recruit workers internally and externally, identifying a suitable pool of applicants quickly, cost-efficiently and legally. The selection processes that the organisation will employ should be technically sound and legal. Across the UK, Nando's is opening as many as 30 restaurants each year which means ongoing recruitment of Nandocas. Striking a balance between internal and external recruitment, Nando's HR is responsible for looking for Nandocas that is capable of becoming Patrao. Patrao is internally known as the Manager, Managing Director and/or General Manager. Putting in mind that the Nandocas' passion fuels the growth of the brand, future management opportunities are provided. Details about Nandocas are filed for future reference (Nando's online, 2009).   Externally, Nando's HR encourages applicants to contact local management ...