Quality Management and Productivity

Quality Management and Productivity

Quality management in health services delivery has two components: quality assurance and quality improvement. Quality assurance is an approach to quality management typically composed of a formal retrospective process of identifying medical delivery problems, finding means for overcoming them and taking corrective actions to address them (Berwick, 2005).

What is TQ? What are Some Components of a Total Quality (TQ) Program?

Quality improvement is a management philosophy to improve health system performance by identifying medical care process failures through ongoing monitoring, empowering workers to make changes, and using the scientific method to continuously reduce process ...