ROOMS DIVISION

Rooms Division

ABSTRACT

This report deals with the definition, explanation and analysis of the rooms division, the duties of the personnel there and how the hotel management can work to make the stay of guests a better and memorable experience. It is extremely to study the various functions, roles and responsibilities of the rooms division in order to devise more ways which can contribute to better functioning of the department. If customers are happy and satisfied with the services provided by the hotel, they are more likely to return to the hotel for their next visit.

Table of Contents

Task 13

1.1 Using the guest cycle as the basis of reference:3

a) Describe the function, organisation and role of the Rooms Division in the hotel3

b) Outline the roles and responsibilities of the key members of the accommodation and reception services staff.3

1.2 What differences, if any, would there be between the Rooms Division of a 4 star hotel and a Formula 1 (1 star hotel)?4

1.3 Discuss the legal and statutory requirements that apply to rooms division5

Task 25

2.1 Explain the purpose and practical use of the following within the Rooms division and other departments of the 4 star hotel:5

a) Reservation reports5

b) Forecasting and statistical data6

c) Performance indicators6

2.2 What are the following reports mainly used for?6

a) Checked-out list6

b) Room status list6

c) Extra arrivals list6

d) Guest history record7

e) Arrivals list7

f) Departures list7

g) In-house list7

h) Housekeeper's report8

Task 38

3.1 In what ways are aspects of design and property interiors important to effective management in the 4star hotel?8

3.2 Discuss the planning and management issues as well as key operational issues affecting the accommodation service function of the 4star hotel in Central London.8

Task 49

4.1 Consider the term 'Yield Management' in the following ways:9

a) What does it mean?9

b) What Yield/Revenue Management activities would you need to perform to maximize occupancy and room revenue at the 4star hotel?9

4.2 Discuss the sales techniques that rooms division staff can use to promote and maximise revenue.9

4.3 Analyze how forecasting and statistical data can be used within rooms division by the 4star hotel.10

4.4 Calculate room's division performance indicators to measure the success of accommodation sales at the 4star hotel.10

Conclusion10

References11

Rooms Division

Task 1

1.1 Using the guest cycle as the basis of reference:

a) Describe the function, organisation and role of the Rooms Division in the hotel

The Rooms Division comprises of two departments, namely the Front Office and Housekeeping. Previously, housekeeping was taken as a merely a department of cleaning, but the recent surveys of hotels has illustrated time and again that it is cleanliness which is at the top of the list of priorities when it comes to the requirements and expectations of guests who come to hotels (O'Fallon & Rutherford, 2010, pp. 54). It is pertinent for hotels to deal with techniques of modern hospitality management and make use of equipment when it comes to housekeeping in order to ensure a comfortable and safe stay for the hotel's guests.

The Front Office is considered to be the heart of a hotel. The associates of the Front Office are mainly responsible for ...