Selection and Recruitment Process in Infosys Company

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ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.

DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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ABSTRACT

In this study we try to explore the concept of recruitment and selection of human resource in a holistic context. The main focus of the research is on how recruitment and selection practice can help enhance an organisation's productivity. The research also discusses the traditional recruitment and selection process as well as the relation of recruitment and selection and total quality management. In this study, the recruitment and selection strategies of Infosys Company will be analysed to find out the affect of such strategies on the organisation's productivity.

Table of Contents

ACKNOWLEDGEMENTii

DECLARATIONiii

ABSTRACTiv

CHAPTER 1: INTRODUCTION1

Introduction1

Background of the Study1

Research Aims and Objectives2

Significance of the Study3

Research Questions3

Hypotheses3

Company Profile: Infosys4

Conclusion4

CHAPTER 2: LITERATURE REVIEW6

Introduction6

Human Resource Management7

Universalistic perspective7

Strategic Human Resource Management8

Recruitment and Selection9

Recruitment12

The Interview13

Overview of e-Recruitment17

The Consequences of Hiring Mistakes19

Innovative Recruitment Strategies20

Infosys Recruitment and Selection Process21

Job Creation21

Local Employment Partnerships22

Remploy22

Recruitment Process22

Selection24

CHAPTER 3: METHODOLOGY25

Mixed Research26

Classification of research methods27

Multi-method studies27

Mixed-method studies28

Steps in mixed methodology28

Strength and weakness of the mixed research:29

Strengths29

Weaknesses29

Research Design30

Search Technique30

Literature Search31

Inclusion and exclusion criteria32

Reliability of sources32

Search terms - key terms33

Additional Online searches34

Search rationale34

Critical Appraisal tool34

Appraisal limitations34

Reliability/Dependability35

Validity36

Ethical Considerations38

CHAPTER 4: DISCUSSION AND ANALYSIS39

Introduction39

Swot Analysis39

Strengths39

Strong brand recognition acts as a pitch for new contracts and attracts talent39

Weaknesses43

Concentrated revenues increases business risk43

Opportunities44

Positive outlook for health care IT spending ensures steady revenues44

Threats47

Intense competition may pressurize margins and shrink market share47

Survey Results50

Data Analysis55

Infosys's Recruitment and Selection Process55

Job Creation55

Local Employment Partnerships56

Remploy57

Recruitment Process57

Selection60

Diverse Workforce61

Business benefits63

Conclusion64

Hypothesis Testing64

CHAPTER 5: CONCLUSION66

Recommendations67

REFERENCES69

APPENDICES77

Survey Questionnaire77

Personal Development Plan78

Time Management78

Personal Skills78

Reading Communication78

CHAPTER 1: INTRODUCTION

Introduction

This chapter discusses the background of the study which gives an overview about the functions performed by human resource management. This chapter also includes the aim and objectives of the research, its importance, research questions and information about the company.

Infosys (formerly “Infosys Technologies Limited” or "the company") is an India-based IT enabled business solutions provider. The company offers end-to-end business solutions, including business and IT consulting, design, development, product engineering, maintenance, systems integration, and package enabled consulting and implementation, and infrastructure management services. This chapter covers the compete background of the company and its market share.

Background of the Study

Human resources are a term used to describe the individuals who comprise the workforce of an organisation. The use of the term 'human resources' by organisations to describe the workforce capacity available to devote to the achievement of its strategies has drawn upon concepts developed in Organisational Psychology (Appleton, 2005, Pp. 39-41). Human Resources may set strategies and develop policies, standards, systems, and processes that implement these strategies in ...