Systems thinking perspective of Process Quality, Maintenance and Operations: A Preliminary Analysis Of Operations Management of Toyota Motors Corporation

By

ACKNOWLEDGEMENT

If it were not for the help rendered by everyone who had been an integral part of this study, this study would not have reached its final phase and found its real expression. My personal gratitude extends to my peers, associates and the imperative facilitators, who had played a pivotal role in defining this study into more comprehensible expressions, and rendering some of their precious time to me for accomplishing the objectives of this study. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

DECLARATION

I, [write your full name with your surname here], state that the filling of this study/thesis signify my own singlehanded effort, and that the study/thesis has not formerly been put forward for intellectual examination towards any aptitude. In addition, it symbolizes my own view and not essentially those of the academia.

Signed __________________ Date _________________

ABSTRACT

In this study, the researcher aims to determine Systems thinking perspective of process quality, maintenance and operations. Operations management takes place at all levels in the organization. For instance, it can take place at the tactical, operations and even strategic level. Many companies around the globe are focusing on employing operations management as a tool to provide their valued customers with better products and services, so that can get their customer lifetime value. The selected company for the purpose of this research is Toyota, which is a Japanese multinational company, founded in 1933 by Kiichiro Toyoda. In order to answer the research questions the researcher opted for qualitative methodology. Secondary data enabled the research to accomplish the aims and objective of the research. Furthermore, the researcher discusses and analyzes the research questions. Finally, the researcher concludes the findings of this research and gives recommendations. TABLE OF CONTENTS

ACKNOWLEDGEMENTii

DECLARATIONiii

ABSTRACTiv

CHAPTER 1: INTRODUCTION1

Background of the Study1

The Reason for Choosing Toyota2

Purpose of the Study2

Aims and Objectives3

Problem Statement3

Rationale of the Study4

Research Questions4

CHAPTER 2: LITERATURE REVIEW5

Operations Management5

Process Quality, Maintenance and Operations6

Operation Management Process for Process Quality Maintenance and Operations6

Goal Setting6

Determine Priorities7

Slowdown (laziness)7

Learn Routine7

Scheduling8

Toyota8

Introduction8

Current Market Position and Future Direction9

Operation Management in Toyota10

CHAPTER 3: METHODOLOGY12

Research Design12

Research Method13

Qualitative Research14

Literature Search14

Data Analysis15

Validity and Reliability of Data15

Ethical Concerns16

CHAPTER 4: DISCUSSION AND ANALYSIS18

Discussion18

Operations management by Toyota for Process Quality18

Analysis20

Systems thinking perspective of Process Quality, Maintenance and Operations in Toyota20

Benefits20

Kaizen in Toyota21

CHAPTER 5: CONCLUSION22

Recommendations23

REFERENCES24

CHAPTER 1: INTRODUCTION

In this paper, the researcher will critically analyze systems thinking perspective of Process Quality, Maintenance and Operations: A Preliminary Analysis of Operations Management of Toyota Motors Corporation.

Background of the Study

Operational Management Systems in real time, covering an important area not normally covered in the management of processes and plants, ranking among the systems based on monitoring and process control systems and overall business management (Shim 1995, p. 289).

Operational Management Systems, integrate information from different sources, which can be manual entries (such as data entered by operators of ...