Total Quality Management in Abu Dhabi, UAE Departments, toward the excellent service

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Outline

Introduction

The research subject will be introduced in the start, consisting of the aims and objectives of the research as well as its logic and reasons. Additionally detailed research questions will be mentioned, to give an analysis of argumentation, and the main themes will be introduced that the research desires to analyse.

Literature Review

The data for literature review are gathered from secondary sources which are available online. The literature review section discusses the use of effective project management techniques for UAE departments.

Methodology

The research design adopted in the study is the survey techniques and judgmental sampling procedure which based on the track record of UAE departments.

Data analysis and Discussion

Outcomes from the interpretation of the information or data gathered from survey are included in this segment.

Conclusion

The conclusion of research covers the following things:

Consists of the general overview and major discoveries of the research.

Determine segments for more research.

Total Quality Management

Introduction

Background of the Study

There are many obstacles to continuous improvement programs and there have been many studies that pursued this topic; however, few have evaluated the relationship of the obstacles to components of success and failure. Since so many of these programs have not provided expected returns, it is worthwhile to find out exactly what the obstacles are, as that will assist companies in the implementation and the sustaining of continuous improvement initiatives. One study stated that, “Firms that implement TQM effectively must have patience, as the benefits will be realized in the long run. The evidence suggests that even after effective implementation, it still takes a couple of years before financial performance starts to improve.”

Problem Statement

The process of involving people together in order to improve the quality and performance of a business is own as total quality management (TQM). Total quality management is the process of keeping a constant check on the quality and output that a business and its product or service is providing to the customers. The customers judge the performance of a particular business on the basis of the quality of p0roduct and services they receive through a company. it is very important for all companies that they take the concept of TQM under serious consideration. Any sort of negligence to the total quality management may lead a particular business to issues. In order to make a TQM programme effective, it is very important to have a feedback from the customers as well as the organization's side (Sashkin, 1993).

Purpose of the Study

The study will intend to address the above problems in providing excellent service in UAE departments through the following objectives;

To identify and examine the salient factors necessary for the successful implementation of TQM in providing excellent service in Abu Dhabi with the view of finding ways for sustainable improvement; reliability and providing excellent service.

To determine the significant contribution and relationship between the identified factors collectively and individually, and examine the level of success in the implementation of TQM in quality service ...