Factors affecting motivation of talented employee

by

ACKNOWLEDGEMENT

I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.

DECLARATION

I adjudge that the entire content of this thesis is entirely my own work; the content used in this thesis has not been submitted before in any educational institution and represents my own opinion.

Signed __________________ Date _________________

ABSTRACT

The aim of this research study is to examine the factors affecting motivation of talented employee in the banking sector of Kuwait. The combined effect of both job motivation and job satisfaction on job performance in bank employees had not previously been investigated. This quantitative study used an online survey research method and attempted to generalize inferences from the sample population about the attitudes, behaviours, and characteristics of the population. This study is important because by examining the relationship among job motivation, job satisfaction, and job performance, this research helped to evaluate the significance among these factors in bank employees. Previous research has demonstrated the individual relationship between job motivation and job performance as well as job satisfaction and job performance. The data obtained in this study shows that both job motivation and job satisfaction have a positive relationship to job performance, both individually and combined, in bank employees.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER # 1: INTRODUCTION1

Background of the Study1

Problem Statement3

Purpose4

Theoretical Framework4

Research Questions6

Nature of the Study8

Significance of the Study8

Definitions9

Summary9

CHAPTER # 2: LITERATURE REVIEW11

Introduction11

Motivation11

Performance Management Systems16

Issues for Bank Employees18

Job Performance20

Gender and Job Performance21

Age and Job Performance23

Salary and Job Performance25

Customer Service Aspect of Job Performance27

Management Challenge29

Job Motivation31

Job Motivation and Job Performance33

Job Satisfaction34

Job Satisfaction and Job Performance37

Work Motivation39

Summary of Literature Review49

CHAPTER # 3: METHODOLOGY52

Introduction52

Research design52

Research Philosophy54

Positivism55

Interpretive55

Realism56

Research Approach56

Instrument for data collection56

Sampling method and Sample size57

Data Analysis58

Validity and Reliability of Research Instrument58

Ethical Considerations60

Limitations62

CHAPTER # 4: RESULTS AND FINDINGS64

Introduction64

Demography of Respondents64

Motivation Scale69

Customer service Scale76

Correlation Analysis86

Summary89

CHAPTER # 5: CONCLUSION AND RECOMMENDATIONS91

Conclusions91

Work Motivation and Employee Alignment91

Employee Alignment to Strategic Objectives and Actions94

Employee Alignment and Business Performance Outcomes95

Implications for Management Practice97

Recommendations for Future Research100

REFERENCES103

APPENDIX113

Questionnaire113

Demographic information113

Motivation Scale114

Customer service Scale115

CHAPTER # 1: INTRODUCTION

Background of the Study

The field of industrial organizational psychology deals with applying psychological theories and principles to organizations. From the outset, industrial organizational psychologists have had an interest in studying job motivation, job satisfaction, and job performance as well as the interplay of these variables. The ability to manipulate these variables for the purpose of increasing business-related goals and outcomes has been reflected in theories of motivation and job satisfaction as evidenced by the historical work of Maslow (1943) and Maslow (2004).

Studying employee job performance and understanding how to increase efficiency has long been a priority for industrial organization psychologists. Learning how to help employees operate more proficiently, from a scientific standpoint, became an important initial goal of industrial organizational psychologists. Scientific management has helped to study and test different work methods to identify the best, most efficient ways to complete a job (Cederblom 2002 131). An early example of studying employee work habits scientifically and implementing better practices can be seen in the historical work of Frank and Lillian Gilbreth ...