Training and Assessment

Training and Assessment

How did Stephen determine Michael's readiness for completion of the learning program?

When Michael was first evaluated, Stephen noticed that Michael's communication skills were not good. He observed that Michael was too abrupt and made several mistakes during his interaction with the clients. After providing some feedback to Michael, Stephen told Michael that he will again evaluate him after 3 weeks. To determine the readiness of Michael for the completion of the learning program, Stephen went to the workplace of Michael. He observed Michael during his work and he noticed a great improvement in the communication skills of ...